Head of Innovation

It’s a great time to join Harri as we revolutionize the hospitality industry with our cutting-edge technology solutions for workforce management. We’re an innovative, high-growth company with a global presence, dedicated to building strong partnerships and delivering measurable value to our customers.

We are excited to recruit for this pivotal Head of Innovation role to ensure the continuous development of our core platform and its expansion into new, high-complexity labor markets. You will serve as a strategic and entrepreneurial leader and a trusted bridge between visionary product development and scalable commercial execution, playing a key role in driving transformative growth and modernizing the operating model of frontline work through AI integration.

As the Head of Innovation, you will be responsible for leading cross-functional teams and managing complex, high-stakes mandates that expand our market footprint and technological capabilities. Your responsibilities will include:

• Strategic Vertical Expansion: Identifying and executing entry strategies into new markets, adapting core platform value propositions to industry-specific needs.
• Geographic Growth: Leading international expansion efforts by validating local regulatory requirements and customer demand in high-leverage markets.
• Product Commercialization: Orchestrating go-to-market strategies for emerging product lines, including pricing models, sales enablement, and early customer activation.
• Business Incubation: Overseeing the development of new business lines and utilizing "tiger teams" to deliver MVPs and proofs-of-concept for scalable growth.
• AI Integration & Leadership: Accelerating the adoption of Applied AI and intelligent agents across the platform.
• Cross-Functional Leadership: Managing diverse teams across Product, Sales, and Marketing to ensure new verticals reach product-market fit.

We are looking for an individual who is a builder and problem solver with a proven track record of scaling business units or platforms within a SaaS or technology environment. You will be passionate about delivering successful outcomes and possess:

• Domain Expertise: Deep understanding of workforce management, employee engagement, or human capital technology, particularly for shift-based or hourly workforces.
• Strategic Execution: Experience in vertical-specific innovation and "deeply verticalized" execution models.
• Commercial Acumen: Ability to define commercial models and monetization pathways for novel technologies, including AI.
• Global Mindset: Experience operating in or expanding into international markets with an understanding of varying regulatory and labor environments.
• Innovation Management: Skill in transitioning products from initial incubation to standalone, revenue-generating business units.
• Soft Skills: Excellent communication and presentation skills, strong attention to detail, and a self-motivated, ambitious nature.
• Extensive experience in a growth leadership capacity at a SaaS company, with a Bachelor's degree or commensurate experience.

Creating an environment which enables our people to thrive is crucial for us. Harri offers a comprehensive compensation structure designed to support you throughout your career here. You’ll get:

• Competitive salary within the stated range 
• The opportunity to drive critical projects for a high-growth, innovative company.
• Experience working in a fast-paced, global environment.
• A collaborative and supportive team environment.

We're committed to building diverse talent at Harri and believe our strengths as a team come from having many unique perspectives. We value a healthy, vibrant, and inclusive organization that encourages everyone to be themselves at work. We are committed to valuing diversity and promoting equal opportunities for all and welcome applicants from all communities.

Closing Date: 28 January, 2026 

Applications are reviewed on a rolling basis; we reserve the right to close applications early.