What are the responsibilities and job description for the Automotive Service Advisor / Sales Associate position at Harrell's Automotive?
Sales Service Advisor — Harrell’s Automotive
Schedule:
Monday – Friday: 7:30 AM – 5:30 PM
Rotating Saturdays: 8:00 AM – 4:00 PM (If you work a Saturday, you get a weekday off!)
At Harrell’s Automotive, we’re a fast-growing, family-owned group of shops that treat customers like family and teammates like family too. We’re looking for a Sales Service Advisor who’s excited to build relationships, help people make confident decisions, and grow with a company where your work is seen and rewarded.
This isn’t just a job — it’s a career. If you’re a people-person who loves helping others, thrives in a fast-paced environment, and wants to be part of something bigger than just fixing cars, read on.
Why You’ll Love Working Here
- Real growth opportunities. We promote from within — step up and move into leadership as we expand.
- Competitive pay performance bonuses. Your hard work and sales results directly affect your earnings.
- Work–life balance. Rotating Saturdays mean you’ll still have time during the week for life.
- Coaching that works. We train you on proven processes, scripts, and how to communicate digital inspections clearly.
- Family atmosphere. Supportive leadership, no corporate nonsense, and teammates who back one another.
- Meaningful work. Be part of building a reputation for honesty, transparency, and excellent service.
What You’ll Do (Day-to-Day)
- Greet customers with a friendly, professional welcome and guide them through the service experience.
- Present and clearly explain digital inspections and recommended services so customers can make informed decisions.
- Coordinate with technicians and the shop to ensure jobs move efficiently and accurately.
- Manage work orders, follow up with customers by phone/text/email, and keep communication clear and timely.
- Build trust and long-term relationships that bring customers back again and again.
- Help resolve customer concerns with honesty and a focus on doing the right thing.
What We’re Looking For
- A people-person who enjoys helping others and building relationships.
- Comfortable working in a fast-paced environment and juggling multiple priorities.
- Coachable — willing to learn and follow proven systems and scripts.
- Positive, team-first attitude and a strong sense of integrity.
- Automotive knowledge is a plus but not required — we’ll train the right person.
- Strong verbal communication and basic computer skills (texting, email, digital inspection platforms).
What Success Looks Like
- Confidently explaining inspections and services so customers feel informed and comfortable saying yes.
- Keeping the shop flowing: clear handoffs to technicians, accurate work orders, and timely follow-ups.
- Building repeat business and strong customer loyalty through great service and empathy.
- Hitting sales and customer-satisfaction goals while maintaining honesty and transparency.
Training, Tools & Career Path
- Hands-on onboarding with experienced advisors and managers.
- Scripts, role-play, and digital inspection coaching to get you confident fast.
- Clear advancement paths — top performers move into senior advisor and leadership roles.
Perks & Benefits
- Competitive pay performance bonuses
- Ongoing training and career development
- Supportive, family-owned company culture
- Opportunities for growth and leadership as we expand
Ready to Join the Harrell’s Family?
If you’re excited to help customers, grow your career, and be part of a team that values honesty and teamwork, we want to hear from you.
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $55,000 - $75,000