HCVR Shift Manager, Sunrise Hotel

BRING YOUR TALENTS TO THE EMPIRE

IMAGINE THE POSSIBILITIES

JOB DESCRIPTION

JOB TITLE:

Shift Manager, Sunrise Hotel

GRADE/FLSA STATUS:

S17-Exempt

BADGE TYPE/COLOR:

Key-Blue

DIVISION:

Hotel

DEPARTMENTS:

Hotel Front Office, Hotel Tower IV Front Desk

REPORTS TO:

Manager, Front Office; Assistant Director, Hotel Operations

WE ARE CAESARS

At Harrah’s Cherokee Casinos, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

· Our Mission: “Create the Extraordinary.”

· Our Vision: “We create spectacular worlds that immerse, inspire, and connect you. We don’t perform magic; we create it with excellence.”

· Our Values: “Blaze the Trail, Together We Win, All-In on Service.”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the well-being of our Team Members and their families, and making positive contributions to the communities in which we operate.

JOB SUMMARY

The Shift Manager for the Sunrise Hotel oversees all sunrise-shift operations within the Hotel Division, ensuring exceptional guest service, operational efficiency, and adherence to company policies and regulatory requirements. Serving as the Manager on Duty, this role leads Front Desk, Valet, Housekeeping, and Front Services teams to deliver a seamless guest experience while maintaining strong internal controls and supporting revenue and expense management. The Shift Manager ensures accurate execution of technical, financial, and administrative processes, supports VIP service delivery, and drives team performance through coaching, scheduling, and effective communication. This position plays a critical role in maintaining hotel integrity, maximizing occupancy, and upholding the mission, vision, and values of Caesars Entertainment.

HOW YOU WILL CREATE THE EXTRAORDINARY

Leading with Purpose

• Support the organization’s mission, values, ethics, and service culture through daily leadership and decision‑making.
• Assist in developing and executing departmental plans that improve efficiency, service quality, and operational outcomes.
• Identify opportunities to enhance processes, adopt best practices, and contribute to continuous improvement initiatives.

Operational Management

• Manage day‑to‑day operations within the assigned area to ensure consistency, accuracy, and high‑quality service delivery.
• Coordinate staffing, workflows, and resources to meet operational needs and achieve departmental goals.
• Maintain compliance with applicable regulations, policies, and internal controls, addressing issues promptly as they arise.

Financial & Performance Management

• Assist in the development of departmental budgets; monitor expenses, and resource utilization to support financial targets and cost‑effective operations.
• Track and analyze performance metrics to identify trends, gaps, and opportunities for improvement.
• Implement operational adjustments and process improvements that enhance efficiency and performance.

Guest Experience & Brand Excellence

• Ensure a welcoming, responsive, and service‑focused environment that reflects the organization’s brand standards.
• Collaborate with other departments to resolve issues, improve service delivery, and support a seamless guest experience.
• Use feedback and service data to identify improvement opportunities and maintain high satisfaction levels.

Talent Development & Support

• Hire, discipline, terminate, supervise, coach, and evaluate Team Members to support skill development, performance, and engagement.
• Foster a positive, collaborative work environment that encourages communication, teamwork, and accountability.
• Support succession planning by identifying talent, developing team capabilities, and preparing Team Members for future roles.

WHAT YOU WILL NEED

· Must be 21 years of age or older.

· A high school diploma or GED is required.

• An associate's degree from an accredited educational institution or related field is preferred.

· Two years of hotel supervisory experience or 3 years of hotel dual rate supervisory experience is required.

· One year of Night Audit experience is preferred.

• Advanced LMS skills are required.
• Knowledge of the Amadeus/REX/Hotsos System.

ADDITIONAL REQUIREMENTS

· Strong guest service, communication, decision‑making, and teamwork skills; able to multitask, prioritize, and work closely with others while remaining adaptable, eager to learn, and receptive to direction.

· Professional appearance with high personal hygiene standards; proficient with Microsoft applications, including Excel; extremely detail‑oriented with a strong work ethic and desire for continued growth.

· Able to remain mobile throughout the casino, stand for extended periods, perform frequent physical movements, lift up to 25 pounds, and respond to visual and auditory cues.

· Effective in fast‑paced, high‑pressure environments; able to communicate clearly in English and follow instructions accurately.

· Comfortable working amid varying noise, temperature, lighting, crowds, and air quality (including secondhand smoke), with flexibility to work evenings, weekends, and holidays.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting guests or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Harrah’s Cherokee Casinos is an enterprise of the Eastern Band of Cherokee Indians and is an Equal Opportunity Employer.

07.06.2026

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits:

Salary : $33,229 - $44,748