Surveillance Manager

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

JOB SUMMARY

The Surveillance Manager is responsible for overseeing the surveillance operations of the casino to ensure compliance with all regulatory requirements, internal controls, and company policies. This role utilizes advanced surveillance systems to monitor, detect, and document activities to protect company assets, maintain the integrity of gaming operations, and ensure the safety and security of guests and team members.

The Surveillance Manager leads and develops a team of surveillance professionals, ensuring effective monitoring of all casino areas and timely reporting of incidents. This position collaborates closely with Security, Compliance, and Operations teams to support investigations, enforce procedures, and maintain a secure and compliant gaming environment.

Success in this role requires strong attention to detail, integrity, and the ability to manage complex operations within a highly regulated, 24/7 casino environment

HOW YOU WILL CREATE THE EXTRAORDINARY

• Inform appropriate leadership and regulators of all activities involving violations of Internal Controls, Gaming Regulations, Company policies and procedures, and any theft/embezzlement by employees or guests
• Formulate, direct and participate in the development and implementation of goals and objectives for the surveillance department
• Review and evaluate daily shift reports and incident reports, investigate and take the appropriate action 
• Perform video reviews for various departments as requested
• Research new technology or methods to improve surveillance efficiency
• Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high-quality service, then monitors results through inspection, evaluation and analysis.  Make changes if necessary to achieve end result. 
• Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions 
• Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees, which includes coaching, mentoring and appropriate performance management up to and including separation 
• Responsible for the overall integrity of daily operations, ensures compliance and training with all regulatory, internal control, and associated policies and procedures  
• Identify compliance risks and take actions necessary to eliminate or minimize risks 
• Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct
• Ability to prepare, understand, and analyze business strategies, Budget & P&L Statements and Business Plans. 
• Install, Configure, and maintain surveillance cameras, recording devices, monitors, and related equipment.
• Troubleshoot and repair malfunctioning surveillance hardware and software to minimize system downtime.
• Perform preventative maintenance on CCTV, network video, servers, and surveillance workstations.
• Ensure surveillance systems remain operational and compliant with company policies, internal controls, and gaming regulations
• Assist with software updates, system upgrades, and vendor-supported maintenance activities

WHAT YOU WILL NEED

• Must be 19 years of age or older
• Proficient in English verbal and written
• Proficient Microsoft Office programs to include, Excel, Word, PowerPoint and Outlook
• Flexible to work various shifts, weekends, and holidays
• High School Diploma or GED Required, Post secondary college a plus
• Experience in low voltage electronics.
• Good written and oral communication skills including having tact when dealing with difficult customers
• Extensive knowledge of Casino games, regulations and game protection
• Prior Casino Leadership experience required
• Knowledge of investigative procedures and techniques

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Gym membership
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Work Location: In person