What are the responsibilities and job description for the On Call F&B Attendant - Stir Concert Cove (Guy Fieri's Kitchen and Bar) position at Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn?
Job Description
Responsible for providing outstanding customer service to guests by greeting, delivering food, and bussing while using service initiatives.
Job Description
Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.
Responsible for providing outstanding customer service to guests by greeting, delivering food, and bussing while using service initiatives.
Job Description
- Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area.
- Remove dirty dishes, glassware, and flatware from tables and countertops, transports to dish area, and maneuvers carts in confined spaces.
- Responsible for the monitoring and replenishing of all food and beverage products in work area by stocking counters.
- Change out pop bibs as needed throughout shift.
- Ensures work area is neat, clean and sanitized before throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station.
- Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction.
- Maintains all equipment in proper fashion.
- Adheres to regulatory, safety, departmental and company policies.
- Supports safety and accident prevention programs (non slip footwear, proper lifting).
- Accountable for meeting or exceeding all State of Iowa and Company sanitation requirements (ServSafe).
- Presents oneself as a credit to Company and encourages others to do the same.
- Performs all other related and compatible duties as assigned
- High school diploma, GED or comparable experience preferred. Previous cash handling/customer service experience preferred.
- Must be able to perform multiple tasks simultaneously.
- Must be a team player.
- Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards.
- Able to be on feet for entire shift.
- Physically mobile with reasonable accommodations including ability to lift up to 50lbs, including above head, and the ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs.
- Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
- Must be able to work in a fast paced environment.
- Must be flexible with schedule, including nights, weekends, and holidays as required.
Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.