What are the responsibilities and job description for the Lead Housekeeping/Guest Room Attendant (Hilton Garden Inn) position at Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn?
Job Description
The Lead Guest Room Attendant coordinates and inspects hotel rooms and the performance of the housekeeping staff in order to ensure high quality results for our guests. They also maintain clear communication between the Supervisor, Status Board Clerk, Housepersons, and Guest Room Attendants.
Responsibilities
Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.
The Lead Guest Room Attendant coordinates and inspects hotel rooms and the performance of the housekeeping staff in order to ensure high quality results for our guests. They also maintain clear communication between the Supervisor, Status Board Clerk, Housepersons, and Guest Room Attendants.
Responsibilities
- Maintains cleanliness of hotel rooms, hallways, linen rooms, and storage/employee areas in the hotel as directed by Housekeeping Team leader and/or Supervisor.
- Makes beds according to standards.
- Dusts, and cleans windows/mirrors.
- Vacuum and clean carpeted areas and behind furniture.
- Cleans bathrooms including floors, sinks, toilets, and bathtubs.
- Supplies rooms with all amenities and linens.
- Assures that every room is set up according to standards.
- Cleans and maintains his/her workstation, including stocking workstation with chemicals, sheets, pillowcases, towels and all amenities.
- Fills out daily housekeeping logs.
- Enters proper code via telephone, to update checkout ready status for rooms when directed to do so.
- Turns in all lost and found items to ensure proper logging.
- Greets all guests throughout shift with the proper salutation and pleasant expression.
- Maintains and cleans all equipment used throughout the course of a shift.
- Follows all necessary safety procedures including Bloodborne Pathogens and Personal Protective Equipment.
- Must be able to identify and report safety concerns or maintenance deficiencies for proper handling.
- Adheres to departmental and company policies.
- Performs all other related and compatible duties as assigned.
- Must be able to work in areas containing dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
- Must be able to operate equipment, including vacuum cleaners, mops and brooms.
- Must be able to work in a fast-paced environment.
Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.