What are the responsibilities and job description for the Guest Service Agent (HGI) position at Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn?
Job Description
Responsible for assisting guest when registering them into the hotel, settling accounts upon check-out and providing information throughout their stay.
Responsibilities
Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.
Responsible for assisting guest when registering them into the hotel, settling accounts upon check-out and providing information throughout their stay.
Responsibilities
- Checking guests in and out of the hotel.
- Standing and maneuvering in confined area.
- Greeting and conversing with customers in English.
- Speaking clearly and communicating with guest in noisy environment.
- Responding to visual and oral signals.
- Using color monitors on computer screens.
- Addressing concerns and questions.
- Giving friendly, excellent service.
- Processing cash transactions accurately.
- Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
- Previous computer and front desk experience preferred.
- Excellent guest communication skills.
- High school graduate or equivalent.
- Basic computer knowledge.
- Physically mobile with reasonable accommodations including ability to lift up to 50 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
- Must be able to run on level surfaces, as well as, up and down stairs.
- Must be able to work in a fast paced environment.
- Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
- Must be flexible with schedule, including nights, weekends, and holidays as required.
- Must be able to listen and respond to visual and aural cues.
- Ability to stand and walk, and mobility to move easily around entire property for entire shift.
- Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork.
Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.