What are the responsibilities and job description for the Casino Cashier (Horseshoe) position at Harrah's Iowa | Horseshoe Iowa | Hilton Garden Inn?
Job Description
Responsible for performing varied cashier, check cashing, Caesars Rewards, and AML functions in an upbeat, pleasant, efficient, an honest manner. Also, responsible for security of all funds entrusted during shift.
Responsibilities
Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.
Responsible for performing varied cashier, check cashing, Caesars Rewards, and AML functions in an upbeat, pleasant, efficient, an honest manner. Also, responsible for security of all funds entrusted during shift.
Responsibilities
- Distributes monies accurately to guests via check cashing, cash advances, conversion of coins, exchange foreign currency, and gaming chips into currency for gaming guests.
- Understand AML and accurately log all transactions that meet AML requirements.
- Accurately processes Fast Cash ticket redemptions.
- Communicates and executes components of Caesars Rewards program (Caesars Entertainment loyalty program) to existing and new customers.
- Reviews player rating screens and issues complimentaries in accordance with established policies and procedures.
- Ensures customer contact is upbeat, positive, informative, and thorough.
- Replaces lost cards for our guests.
- Accurately completes all cashier paperwork.
- Knowledgeable of paid in/out policies and procedures.
- Adheres to departmental, company, regulator, and internal control policies.
- Performs all other related and compatible duties as assigned.
- Strong interpersonal communication and customer service skills.
- Strong written and verbal skills required. Ability to print and write legibly. Must be fluent and literate in English.
- Maintains positive communication with co-workers on all levels and works as a team.
- Must be physically mobile with reasonable accommodations, including the ability carry up to 25 pounds, and push/pull up to 100 pounds. Must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when maneuvering around work area. Must be able to stand and walk for entire shift.
- Previous computer skills preferred such as Word and Excel.
- Must be able to work in areas containing dust, second hand smoke, varying noise and temperature levels, lighting, vibration, crowds and air quality.
- Must be able to work in a fast paced environment.
- Listens and responds to visual and aural cues.
Harrah’s Council Bluffs, Horseshoe Council Bluffs, the Mid-America Center, and the Hilton Garden Inn, all part of Caesars Entertainment’s expansive portfolio, are looking to bring the best talent from around the area to the Empire. We know that excellent service begins with our team members, which is why we are all inspired by the company’s Mission, Vision, and Values and why we strive for greatness each and every day. From providing the best gaming experience with two casino properties to offering two hotels with varying amenities, and convention, meeting, and entertainment space perfect for events big and small, our teams and properties are here to serve the Council Bluffs-metro area no matter the need.