What are the responsibilities and job description for the Senior Director of VIP iGaming position at Harrah's Cherokee Valley River?
Job Description
The Senior Director of VIP iGaming will lead the strategic development and execution of VIP programs across our iGaming platforms. This role is responsible for driving player engagement, retention, and lifetime value through personalized high-touch service, and data-driven decision-making. They will oversee the daily performance of the Digital iGaming Executive Host Team. The ideal candidate is a seasoned leader with deep knowledge of the iGaming industry, a passion for customer excellence, and a proven track record of managing multiple teams and systems.
Key Relationships: External Vendors, Property Marketing and Operations Teams, iGaming Product Team, iGaming Marketing Team, Payments, Risk and Compliance, Customer Service, Digital Sports VIP
The Senior Director of VIP iGaming will lead the strategic development and execution of VIP programs across our iGaming platforms. This role is responsible for driving player engagement, retention, and lifetime value through personalized high-touch service, and data-driven decision-making. They will oversee the daily performance of the Digital iGaming Executive Host Team. The ideal candidate is a seasoned leader with deep knowledge of the iGaming industry, a passion for customer excellence, and a proven track record of managing multiple teams and systems.
Key Relationships: External Vendors, Property Marketing and Operations Teams, iGaming Product Team, iGaming Marketing Team, Payments, Risk and Compliance, Customer Service, Digital Sports VIP