What are the responsibilities and job description for the Lead Sportsbook Supervisor - Full Time (Venetian) position at Harrah's Cherokee Valley River?
Job Description
What you will do:
What you will do:
- Effectively assist and manage the day-to-day activities and business levels of the sports book: scheduling, training, and mentoring staff, and fostering an environment focused on high performance, compliance, and excellent customer service
- Act as an ambassador for the property to help promote sports wagering via our kiosks and mobile platforms
- Manage all aspects of our sports betting equipment
- Demonstrate leadership and ensure operational effectiveness
- Ensure all customers (whether regular or infrequent) are made to feel welcome by all team members, always
- Ensure betting control guidelines are adhered to within the sports book
- Foster an environment focused on customer service and compliance
- Develop skills and knowledge of the sports book team
- Establish and maintain effective and professional working relationships with internal and external contacts
- Promote a positive image for William Hill within the industry and community
- Ensure completion of semi-weekly cash count is conducted every Monday and Friday
- Complete exception reports issued by audit
- Enforce all company policies and procedures
- Collaborate with Sportsbook Manager on coaching employees when not meeting company expectations
- Address customer complaints
- Additional duties as assigned
- Must be able to work independently with minimal supervision
- Must be confident in one’s ability to assess situations and make informed decisions
- Good interpersonal communication skills
- Ability to manage relationships
- Strong problem-solving skills
- Ability to manage a diverse range of activities and effectively prioritize responsibilities