Guest Service Representative

 Harrah's Cherokee Resort Hotel Position Description

POSITION TITLE:                          Guest Service Representative

DIVISION:                                        Marketing

DEPARTMENT:                              Caesars Rewards

GRADE/FLSA STATUS:                H9 - Non-Exempt

BADGE TYPE/COLOR:                 Work Permit - Peach

REPORTS TO:                                 Supervisor, Box Office

SUPERVISES:                                  N/A 

JOB SUMMARY:

Assist in the execution of entertainment performances, casino promotions, special events, and resort functions in various locations.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist with seating, queuing, ticketing, and set up for concerts, promotions, and special events

• Greet and direct guests in a friendly and outgoing manner

• Issue/scan tickets and direct guests in various locations

• Explain and answer questions regarding the property, entertainment performances, promotions, special events, and the benefits of the Caesars Rewards program

• Create fun and excitement for guests while displaying spotlight behaviors and maintaining an upbeat and positive attitude

• Participate as a Team Member by providing any constructive input and suggestions in a respectful manner

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

• Perform other duties as required

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required

• Must demonstrate the following essential knowledge and skills:

• Excellent guest service skills

• Excellent interpersonal and communication skills

• Proficient computer skills with knowledge of Microsoft applications

• Ability to operate in a fast-paced environment

• Willing to learn and be adaptable

• Neat, professional appearance with excellent personal hygiene

• Ability to get along with co-workers and work as a contributing member of a team

• Ability to receive and accept direction and instruction in a positive and cooperative manner

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be physically mobile with reasonable accommodations

• Must be able to move in and around the casino floor

• Must be able to stand for an extended period, up to and including the entirety of one's shift

• Must be able to stoop, bend, reach, kneel, twist, grip items, and lift and carry up to 40 pounds 

• Must be able to work at a fast pace and in stressful situations

• Must be able to read, write, speak, and understand English

• Must be able to respond to visual and aural cues

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job. Harrah's Cherokee Casinos reserves the right to change the above job description whenever necessary.          9.25.25