What are the responsibilities and job description for the Dining Server position at Harpoon Brewery?
Server Position Overview
The role of a server encompasses a wide range of customer service responsibilities in Harpoon Brewery and may vary based on staffing needs.
Candidate Requirements
A server candidate must possess personal integrity, professionalism, and a genuine enthusiasm for the job. This individual should have strong organizational and interpersonal skills, a positive attitude, passion for customer satisfaction, and a commitment to excellence as a team player and hard worker.
Key Responsibilities and Requirements
- Greet guests with warmth and friendliness
- Ensure positive and memorable experiences for patrons
- Serve alcoholic beverages in accordance with company standards and Vermont Department of Liquor Control regulations
- Pursue ongoing training and education
- Expand knowledge of beer and other products and services
- Answer guest questions about beer, menu items, and facilities accurately and in a friendly manner
- Deliver food and beverage orders when ready and serve items to tables in a timely manner
- Maintain a professional appearance at all times
- Communicate effectively with management to ensure guest satisfaction
- Report to work as scheduled, in uniform, and prepared to work
- Foster professional relationships with coworkers
- Adhere to standard operating procedures and checklists
- Maintain a clean, safe, organized, and well-stocked work environment
- Develop comprehensive knowledge of menus, recipes, and relevant information
- Take responsibility for constant sanitation, organization, and proper food handling practices
- Prepare the work area according to company standards before opening, during mid-shift, or closing
