Fulfillment Coordinator

POSITION SUMMARY

The Fulfillment Coordinators/Specialists play a key role in ensuring Harper Ellis Hair Co.’s fulfillment operations run smoothly, accurately, and efficiently. These roles focus on fulfilling customer orders with precision and speed, maintaining accurate inventory records, organizing product storage, and keeping warehouse spaces clean and orderly. The Fulfillment Coordinators/Specialists also support company events by preparing materials, packing products, and ensuring event items are organized and ready for both in-house and off-site setups.

This is a hands-on, detail-driven position that directly impacts customer satisfaction and team efficiency, with strong opportunities for growth within the company. The Fulfillment Coordinator / Specialist ensures that all Harper Ellis Hair Co. orders are processed accurately, efficiently, and in alignment with company standards for excellence. This role plays a vital part in maintaining the integrity of our product fulfillment process — from inventory organization and order accuracy to shipping and client satisfaction.

The Fulfillment Coordinator focuses on day-to-day fulfillment operations, ensuring accuracy, speed, and consistency. The Fulfillment Specialist performs all Coordinator duties while taking on higher-level responsibilities such as process improvements,

resolving escalations, managing advanced inventory or shipping tasks, and supporting the training and development of team members. Together, these roles uphold the Harper Ellis reputation for quality and reliability in every client order shipped.

ABOUT THE COMPANY

Harper Ellis Hair Co is devoted to raising the bar in the extension industry, from our unmatched education, our stylist-first customer service, and our untouchable quality of hair. We believe there’s an extension method for everyone. Our quality changed the industry standard, and we’re here to keep raising the bar. Our core values are the backbone of our business and guide our hiring process: we are inspirational, loyal, disciplined, thorough, authentic, aligned, results-oriented.

BENEFITS & CULTURE

Harper Ellis Hair Co. is proudly headquartered in the heart of charming downtown Fort Smith, Arkansas, where our team works from a newly renovated historic building that blends character, creativity, and modern innovation. As we continue to grow — with exciting expansion plans already underway — we’re building more than an extension brand; we’re building a company for passionate people who want to make an impact. Located in a vibrant, walkable downtown filled with local restaurants, different cultures, and community spirit, our Harper Ellis HQ offers the perfect balance of small-town warmth and big-vision ambition.

Along with our collaborative, forward-thinking environment, Harper Ellis Hair Co. provides competitive benefits including 401(k) matching, health, dental, and vision insurance, plus paid time off — because we believe investing in our team is just as important as investing in our future.

KEY OBJECTIVES

• Order Fulfillment: Print, sort, pick, pack, and ship customer orders accurately and on time.
• Inventory & Organization: Conduct routine inventory checks, assist with receiving and restocking products, and maintain accurate product counts.
• Warehouse Maintenance: Keep fulfillment and storage areas organized, clean, and free of clutter; maintain product and supply organization systems.
• Event Preparation: Support company events by preparing and packing materials, ensuring all event-related items are organized and ready for both in-house and off-site execution.
• Cross-Department Support: Assist with assembling and shipping marketing or PR packages as needed, coordinating with the Marketing and Operations teams.
• Other Duties: Perform additional tasks as assigned to support the fulfillment and operations teams.

TECHNICAL COMPETENCIES

• Strong attention to detail and organization.
• Reliable and consistent in meeting deadlines and quality standards.
• Ability to follow and improve Standard Operating Procedures (SOPs).
• Strong problem-solving and communication skills.
• Proficiency with spreadsheets and inventory tools (e.g., Shopify, Planster, Google Workspace).
• Works well independently and collaboratively in a fast-paced environment.

PREFERRED EDUCATION & EXPERIENCE

• High school diploma or equivalent required
• Prior fulfillment, warehouse, or logistics experience preferred.

PHYSICAL REQUIREMENTS

• Able to stand and move throughout the warehouse for extended periods.
• Able to lift and carry up to 40 pounds occasionally.
• Regular bending, reaching, and handling of products.
• Valid driver’s license and reliable transportation for occasional errands or pickups.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Harper Ellis Hair Co., recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@harperellishair.com.

Job Type: Full-time

Pay: $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $40,000