Information Technology Help Desk Associate

IT Help Desk Associate (Part Time)

Wilmington, NC
Part Time
$15 to $20 per hour based on experience and certification(s)

You’re the kind of person who likes figuring things out and helping others get unstuck.
You don’t panic when something stops working, you start asking questions. You’re organized, patient, and take pride in doing things the right way, even when no one’s watching.

At Wells Insurance, we’re looking for a Part Time IT Help Desk Associate to support our internal team by handling day to day technology issues. This role is frontline support, learning focused, and critical to keeping our people productive.

What You’ll Do (aka what keeps things running smoothly)

You’ll be the first point of contact when someone needs help with their computer, system access, or basic tech issues, while keeping things documented, secure, and moving forward.

You’ll

• Serve as the initial contact for employee IT support requests
• Troubleshoot and resolve common Tier 1 issues related to
  • Computers, monitors, keyboards, and peripherals
  • Email, passwords, and account access
  • Agency software and web based tools
  • Printers and basic connectivity issues
• Provide support in person, by phone, and remotely as needed
• Document issues, steps taken, and resolutions in our ticketing system
• Escalate more complex or unresolved issues to IT leadership
• Assist with workstation setup, onboarding & offboarding support, and basic software installs
• Help maintain accurate records of IT equipment and assets
• Follow IT policies, security standards, and best practices
• Communicate clearly and professionally with employees about issue status and next steps

You’ll Love This Role If

• You enjoy helping people and solving practical problems
• You’re detail oriented and take accuracy seriously
• You’re comfortable asking questions when you don’t know something
• You can follow procedures and understand when to escalate an issue
• You’re interested in gaining real world IT experience in a professional environment
• You value professionalism, reliability, and teamwork

What You’ll Get at Wells

We’ve been around for over 100 years, and we’ve learned a few things, like how important reliable systems and supported employees really are.

You’ll get

• Hands on IT experience in a professional office environment
• Mentorship and guidance from IT leadership
• Flexible part time hours (ideal for students)
• A role with clear expectations and measurable performance standards
• Exposure to real world business systems and processes
• An opportunity to build skills that translate to future IT or business roles

If this sounds like a role made for you,
We’d love to hear from you. Bring your curiosity, your attention to detail, and your willingness to learn, and let’s keep things running.