Service Manager

APPLICANTS ONLY - NO RECRUITERS OR STAFFING AGENCIES

Harold Brothers Mechanical Contractors Job Description

Job Title:                Service Manager

Department:          Service

Status:                    Full-time, Exempt

Reports To:            President/COO

Pay Range:        $110,000 , depending on experience

Qualifications

• 5 years experience in the Plumbing/HVAC Service industry
• Proven ability to initiate work, make strategic decisions, and follow through to meet deadlines
• Excellent communication and interpersonal skills with a focus on customer service
• Highly organized with the ability to multi-task and work well under pressure
• Ability to walk projects with clients and develop estimates in a timely manner
• Strong Technical knowledge on HVAC systems (VRF, Chillers, Boilers etc..) is a must
• MA Journeyman Plumbing License (preferred not required)
• MA Journeyman Pipefitter License (preferred not required)
• MA Refrigeration Technician License (preferred not required)

Responsibilities

• Evaluates work load and schedules service work in a way that best utilizes manpower and maximizes profits
• Resolves customer issues and complaints to ensure customer satisfaction
• Responsible for creating and managing budgets
• Ensures all service vehicles and equipment are properly treated and maintained
• Ensures that materials and equipment are ordered and dispensed for scheduled jobs
• Hold meetings and one on one training as well as periodic reviews
• Ensures that all technicians are following all company guidelines and policies
• Ability to field after hour calls and delegate, if required
• Manage Service Field and office staff (Service Administrator and Service Sales associate)
• Working with director business development, go over leads and follow ups
• All other duties required of this position, as assigned by the President and COO 

Operational Management:

• Oversee the daily operations of the service technicians, ensuring timely and efficient completion of service requests, installations, repairs, and maintenance tasks.
• Coordinate and schedule HVAC technicians to optimize productivity, meet customer demands, and minimize response times in partnership with Service Office staff.
• Implement and enforce safety protocols and best practices to maintain a safe working environment.

Customer Satisfaction:

• Maintain a strong focus on customer satisfaction by ensuring prompt and professional service delivery, resolving customer complaints, and addressing any issues that may arise.
• Collaborate with the sales team to provide technical expertise and support during the sales process, including estimating project costs and developing service proposals.

Compliance and Quality Assurance:

• Ensure compliance with industry standards, regulations, and codes, including safety regulations, environmental guidelines, and licensing requirements.
• Implement quality assurance processes to maintain high service standards and ensure the delivery of reliable and efficient HVAC solutions.

Benefits:

• Company Vehicle and Gas Card
• Company Phone/Laptop
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Work Location: In person