Library Program Specialist-Part-Time-Benhaven Branch

POSITION SUMMARY

An employee in this position performs Library circulation tasks and provides information services to the public through modern library techniques and technology for the Benhaven Public Library. Work involves: demonstrating excellent customer service skills while assisting patrons with technology, working at the circulation desk; searching for information, programming, and performing other Library service needs. This position is responsible for planning and executing adult programs at the Benhaven Branch with support from library management. Employee may work up to 29 hours per week and requires schedule flexibility as shifts include mornings, afternoons, evenings, and weekends at the Harnett County Library System as well occasionally at other library branch locations in Harnett County.
Hiring Hourly Pay: $19.4518

DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTIONS OF THE POSITION:

• Works directly with the public.
• Assists patrons in person and by phone.
• Greets and assists patrons with Library related services.
• Provides reference and readers’ advisory services.
• Assists Library patrons with: searching online; with using Microsoft Office products including Word, PowerPoint, and Excel; and utilizing other electronic resources.
• Provides assistance with the Library’s print management system.
• Retrieves items from the outside book drop.
• Organizes Library materials and returns items to the appropriate locations.
• Works with various office equipment including fax machine, copier, and computer.
• Researches related genres for suggested reading.
• Performs circulation duties; registers new patrons; checks items in and out; collects lost item and damage fees; reserves Library materials for patrons; searches the catalogue; and manages patron accounts.
• Photocopies and faxes information.
• Sanitizes and tidies areas that patrons frequent.
• Assists with programming for adults.
• Performs other related duties as assigned.
• Assists in promoting library services, programs, and resources through creative displays, marketing, and social media.
• Assists in cultivating community partnerships and coordinating outreach and community engagement opportunities

• Knowledge of computers and the Internet.
• Knowledge of basic library filing systems.
• Skill in delivering customer service.
• Ability to assist the public with computers.
• Ability to plan and implement creative programming for adults.

MINIMUM QUALIFICATIONS

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma;
• No experience required but some work or volunteer experience in a library or a customer service setting preferred;
• Or equivalent education and/or experience; and
• Possession of a valid North Carolina driver's license.
• Willing to obtain Notary Public within 1 year of hire

SUPPLEMENTAL INFORMATION

PHYSICAL DEMANDS:
Must be able to perform light work frequently exerting up to 10 pounds of force to lift, carry, push, pull, or otherwise move objects; and occasionally requiring to exert up to 20 pounds of force to move objects. This work also involves the physical abilities of crouching, feeling, grasping, handling, perceiving sounds at normal speaking levels, discriminating among sounds, kneeling, lifting, having manual dexterity, using mental acuity, pulling, pushing, reaching, speaking, standing, stooping, expressing ideas by the spoken word, and walking. An incumbent must also possess the visual acuity to analyze data, work with color or depth perception, determine accuracy, and works with computer.

WORK ENVIRONMENT:
The employee works in a library environment. Job duties require working an assigned schedule which could be a combination of mornings, afternoons, and evening work as well as weekends in addition to working at various locations such as the main branch in Lillington and other branch libraries.