Library Program Specialist- Benhaven Branch

POSITION SUMMARY

An employee in this position performs Library circulation tasks and provides information services to the public through modern library techniques and technology for the Benhaven Public Library. Work involves: demonstrating excellent customer service skills while assisting patrons with technology, working at the circulation desk; searching for information, programming, and performing other Library service needs.
Hiring Salary: $40,459.00

DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTIONS OF THE POSITION:

• Works directly with the public.
• Assists patrons in person and by phone.
• Greets and assists patrons with Library related services.
• Provides reference and readers’ advisory services.
• Assists Library patrons with: searching online; with using Microsoft Office products including Word, PowerPoint, and Excel; and utilizing other electronic resources.
• Provides assistance with the Library’s print management system.
• Retrieves items from the outside book drop.
• Organizes Library materials and returns items to the appropriate locations.
• Works with various office equipment including fax machine, copier, and computer.
• Researches related genres for suggested reading.
• Performs circulation duties; registers new patrons; checks items in and out; collects lost item and damage fees; reserves Library materials for patrons; searches the catalogue; and manages patron accounts.
• Photocopies and faxes information.
• Sanitizes and tidies areas that patrons frequent.
• Plans and executes programming for children, teens, and adults.

• Performs other related duties as assigned.

• Assists in promoting library services, programs, and resources through creative displays, marketing, and social media.

• Assists in cultivating community partnerships and coordinating outreach and community engagement opportunities

MINIMUM QUALIFICATIONS

MINIMUM REQUIREMENTS TO PERFORM WORK:

• High school diploma;
• No experience required but some work or volunteer experience in a library or a customer service setting preferred;
• Or equivalent education and/or experience; and

• Possession of a valid North Carolina driver's license.

• Knowledge of computers and the Internet.
• Knowledge of basic library filing systems.
• Skill in delivering customer service.
• Ability to assist the public with computers.
• Ability to plan and implement creative programming for children and teens.