Income Maintenance Supervisor II-Family and Children Medicaid

POSITION SUMMARY

Job Description Summary:

This position carries administrative and supervisory responsibilities for the Family and Children Medicaid Program and involves continuous long-term planning due to changing program requirements, budgeting and additional staff requirements. The Family and Children Medicaid Supervisors in Harnett County supervises an IMCW III who serve as a lead worker, IMC I and IMC II.

Hiring Range: $52,637.00

DUTIES AND RESPONSIBILITIES

Responsibilities and Duties:

• 
  Planning (5% of the time) - Employees plan the short and some long-range work operations, priorities, and goals within the unit and/or sub-units supervised.
• Organizing and Directing (5% of the time) - Employees assign and balance workloads within the unit and/or sub-units and coordinate overall workflow. Work requires employees to develop procedures and to make minor organizational changes and recommend other changes to improve efficiency.
• Budgeting (5% of the time) - Employees are responsible for assessing and projecting staffing, equipment and supply needs, documenting appropriate justifications and submitting these requests in writing to a higher level supervisor or the agency director
• Training (20% of the time)- Employees provide on-the-job training as well as some training needs assessment and arrange for employees to attend workshops and other job related training.
• Setting Work Standards (10% of the time) - Employees are responsible for ensuring that staff adhere to Federal and State standards with regard to the quality of work required in processing income maintenance cases. Employees have input and impact on setting internal agency standards for those income maintenance programs under their supervision.
• Reviewing Work (20% of the time) - Employees may be responsible for conducting second party reviews but generally work is reviewed by lead workers through the random sampling and evaluation of ongoing cases processed by their staff. Employees use quality assurance reports, State error printouts, and input from lead workers in evaluating the overall performance of staff assigned to their unit.
• Counseling and Disciplining (15% of the time) - Employees counsel staff regarding performance and grievance policies and may have the authority to issue oral and/or written warnings. Employees make recommendations on dismissals to a higher level supervisor.
• Performing Other Personnel Functions (20% of the time) - Employees are responsible for evaluating staff performance and making recommendations to a higher level supervisor or the agency director on merit raises, appraisals, reassignments, and salary adjustments. Employees interview applicants, usually with higher level management.

MINIMUM QUALIFICATIONS

Knowledge, Skills, and Abilities:

Considerable knowledge of all income maintenance programs, forms, and documents used in determining eligibility. Considerable knowledge of the use of the income maintenance manuals. Considerable knowledge of needs, problems, and attitudes of disadvantaged persons. General knowledge of all agency programs and services. General knowledge of community services and programs which could affect the client/applicant. General knowledge of the budget process. Good mathematical, reasoning, and computational skills. Ability to instruct, organize, direct, and supervise lower level employees. Ability to learn basic supervisory/management skills. Ability to communicate effectively with workers, supervisors, applicants, and community agencies to obtain pertinent data and to interpret rules and regulations. Ability to present information orally and in written form.

Education/Certification:

Three years of experience as a caseworker or investigator in an income maintenance program, preferably with one year of supervisory experience; or an equivalent combination of training and experience.

SUPPLEMENTAL INFORMATION

Work Environment/Location/Physical Demands:

Employees are responsible for supervising the work of income maintenance caseworkers involved in the intake, processing, and review functions in any of the income maintenance programs. The objectives of the income maintenance programs are generally stable, however, there are shifting emphases with regard to how cases are processed due to the continual changes in rules, regulations, policies, and procedures in the administration of the income maintenance programs. Employees are responsible for a staff of approximately 5 – 15 employees.

Harnett County takes pride in offering an excellent benefit package including health, dental, vision and life insurance, membership in the North Carolina Local Government retirement, free health clinic for employees and anyone in their household and other benefits. To see more information about the benefits offered by Harnett County,