Regional Dining Services Specialist

4423 Pheasant Ridge Road, Roanoke, Virginia 24014 Job Description The Regional Dining Services Specialist supervises all aspects of food service for the Harmony Senior Services communities including hiring, training, supervising and evaluating staff. In addition to these responsibilities, the Regional Dining Services Specialist is responsible for mentoring and the support of the Dining Services Directors of assigned communities. The Regional Dining Services Specialist is also responsible for assisting with the interviewing and hiring process for new Dining Services Directors, performing the initial onboarding and training of new Dining Services Directors, providing support during the absence of a Dining Services Director, as well as performing quarterly audits to ensure compliance with regulations and Company policies and procedures. Responsibilities include but are not limited to: Policy/Procedures/Administration: · Develops and maintains a working knowledge of all policies and procedures pertaining to the position, the department, and the personnel · Must maintain a knowledge of current and updated health laws and regulations pertaining to city/county and state codes · Directs and assists in the preparation and serving of meals to residents, employees, and guests · Hires, trains, and supervises dining services staff to ensure proper preparation of food in compliance with policies and to ensure proper storage and handling of raw food and supplies · Prepares monthly menus suitable to the dietary needs of the residents. Ensures the menus are followed and food is prepared and served in accordance with proper sanitation procedures and standards. Prepares and post menus in all dining rooms, providing modification diet spreadsheets in the kitchen. · Ensures that meals are served on schedule and that there is no more than a fourteen (14) hour span between the end of the evening meal and the beginning of breakfast per state requirement. · Ensures an evening snack of nutritional value is available to residents per state regulation and standards · Maintains copies of menus, as served for at least three (3) months or as state specified. · Ensures that the food service area and all equipment exceed sanitation requirements set forth by federal, state and local health regulations and meets the community standards. · Orders all raw food, supplies and equipment through approved vendors and keeps an accurate inventory · Able to maintain quality standards and stay within budget for food, supplies, and labor hours · Understands personnel policies and manages the food service department accordingly · Controls food portions served and observes amounts consumed · Prepares and posts menus in the kitchen · Develops and maintains a preventative maintenance program for dining services equipment with the assistance of the Maintenance Supervisor · Attends all required staff meetings and in-services · Performs all duties as assigned Residents: · Meets and visits with all new residents within four (4) days of move-in when in interim DSD position. · Will become familiar with specific requests and diets of each resident. Must be alert to changes in diet orders or resident abilities as well as likes and dislikes · Provides excellent customer service when interacting with residents, visitors, and staff · Follows confidentiality policies regarding release of resident information · Recognizes the special dietary needs of residents living in Harmony Square (HS). Trains staff to identify these needs as well. Ensures food offerings on HS are appropriate to meet resident needs · Conducts and monitors monthly food committee meeting with resident representatives. Staff: · Plans, organizes, assists and supervises dining services to assist with marketing functions · Sets up and conducts in-service educational training for dining services staff and new DSD hires · May supervise and conduct training sessions for other staff members as assigned Requirements: · Must possess a Food Safety Manager Certificate and/or meet all regulatory requirements necessary to hold a position as Dining Service Manager · Must have a working knowledge of ordering, storing, preparation and serving in a food service environment, preferably in senior care · Must be a high school graduate · Must have experience in dining services with Management/Leadership experience · Must be ServSafe Certified Proctor/Instructor · Must possess strong customer service skills with the ability to communicate effectively with residents, visitors, staff, and management team · Must be willing and able to work a flexible schedule including weekends and holidays and travel for an extended stay for support · Must have good leadership and supervisory skills · Must have knowledge and understanding of nutritional needs and challenges of assisted living residents and provide training and oversight of menu and diet standards · Must be able to provide training and support with community budget expectations for all dining expenses · Must be able to sit, stand, bend, and walk intermittently during the work day · Must be able to lift 50 lbs on a regular basis, or at least eight times a shift, with the ability to carry heavy objects up to 20 feet · Strong organizational skills and ability to multi-task · Must maintain a neat and clean public appearance presentation Why Harmony? 401k Fulltime & Part-time Benefits Packages Training, Development & Career Laddering Great work-life balance Flexible Scheduling Harmony Senior Services is a certified Great Place To Work and one of the country’s fastest growing companies in the luxury senior living industry offering independent living, assisted living, and memory care in 45 locations across the United States. Harmony Senior Services was founded on the belief that people deserve access to high quality senior living options. It is our honor to provide each resident, family member, and associate with the same care, compassion, and respect we would for our own family. We are a family serving families. Our team members are the foundation of the Harmony family, and we strive to create an environment where everyone feels safe, supported, and valued. We are passionate about serving our residents and their families while fostering a meaningful and fulfilling workplace for our team. Begin your journey with Harmony Senior Services and join one of the leaders in the senior living industry today! We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace.