What are the responsibilities and job description for the Solutions Engineer position at Harmony?
About Us
Harmony is an AI-powered enterprise service management platform engineered for autonomous operations. Featuring an intelligent AI help desk agent, it offers proactive assistance with continuous knowledge generation and a versatile AI workflow builder. Harmony integrates seamlessly with existing ITSM tools, enabling organizations to adopt its full system of record at their own pace. By streamlining operations and reducing manual workloads, Harmony empowers IT teams to transition from reactive support to fully autonomous processes.
About the Role
We’re looking for a Solutions Engineer to play a critical role in how we win and grow customers. You’ll own the technical implementation and onboarding experience starting during the evaluation period, when the deal is still on the line, and continuing through post-sale deployment. The quality and speed of your work directly influences whether prospects convert and whether customers expand.
You’ll be the person who proves the product delivers real value in a customer’s actual environment - not in a slide deck. That makes you one of the most important people in the sales process. When a prospect is evaluating us alongside competitors, your implementation is often what tips the decision.
This is a deeply technical, individual contributor role. You’ll be hands-on with integrations, configurations, and architecture, while also being someone customers trust and enjoy working with.
What You’ll Do
- Own the technical implementation end-to-end - configuring, integrating, and deploying the product in customer environments during both evaluation and post-sale phases
- Be a key driver of deal outcomes: your implementation work during evaluations and POCs is often what converts a prospect into a paying customer
- Partner closely with Account Executives and the GTM team to shape deal strategy, scope technical requirements, and remove blockers that stand between a prospect and a closed deal
- Run onboarding for new customers: architect their environment, build out integrations, and accelerate time-to-value so customers see ROI fast
- Develop repeatable implementation playbooks, scripts, and tooling that make the GTM motion faster and more scalable
- Diagnose and resolve complex technical challenges during implementation - digging into APIs, infrastructure, and code to keep engagements moving forward
- Communicate clearly with both technical practitioners and executive stakeholders, framing the product’s value in terms that matter to each audience
- Feed insights from the field back to Product and Engineering - what customers need, where the product falls short, and what would help close more deals
What We’re Looking For
- 5 years of experience in solutions engineering, software engineering, technical consulting, or a similar hands-on technical role (preferably with GTM exposure)
- Strong technical depth: you’re comfortable working with APIs, cloud infrastructure, networking, scripting, and debugging complex systems
- Proficiency in AI-assisted engineering workflows - you use tools like Claude Code, Codex, and similar LLM-based agents as a natural part of how you build, debug, and ship
- Experience working alongside Sales as part of the deal cycle - you understand what it takes to win a technical evaluation and can operate with a sense of urgency when a deal depends on it
- Experience running implementations or technical onboarding across multiple customers simultaneously
- Self-directed problem solver who thrives in ambiguous, fast-moving environments
Preferred Qualifications
- Domain knowledge in IT operations, IT infrastructure, or IT service management (e.g., ITSM, monitoring, endpoint management, networking)
- Experience supporting or participating in technical evaluations, POCs, or pilot programs
- Background in software development - you've built and shipped production code
What We Offer
- Competitive salary and significant equity compensation
- Comprehensive health, dental, and vision benefits
- 401(k) with company match
- Professional development budget and conference attendance
- Collaborative, mission-driven team based in Downtown Manhattan
The OTE range for this role is $180,000 - $280,000. Actual On Target Earnings will be based on job-related skills, experience, and location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role.
Salary : $180,000 - $280,000