Receptionist Warren

Job Title: Receptionist

Full Time Afternoon shift

Position Summary:

Represents the company in a positive and professional manner while greeting visitors, answering telephone, directing calls, and checking in visitors, staff and family according to covid policy and procedure.

Principal Duties and Responsibilities:

• Answers the telephone in a professional manner, directs calls to appropriate individuals, and/or takes messages.

• May fax and photocopy information as needed.

• Maintains current resident/patient and staff directories

• May accept job applications and forwards to appropriate department.

• Announces emergency codes and instructions over public address system as required.

• Assists Residents, family members, and others with inquiries regarding Resident and facility information.

• Check in residents, family and staff according to Covid-19 policies and procedures.

Expectations of all Employees:

• Adheres to all Policies and Procedures.

• Maintains a positive and respectful attitude with all word-related contacts.

• Consistently reports to work on time and prepared to perform the duties of the position.

• Meets productivity standards and performs duties as workload necessitates.

• Maintains the privacy of all patient information and company proprietary information.

• Treat residents, family members, visitors, and team members with respect and dignity.

• Able to safely perform the essential functions of the job with or without reasonable accommodation.

• Dress in business casual attire.

• Must maintain an active license or the required certification(s) (if required by the job).

Required/Desired Qualifications:

Education, Training, and Experience

• Minimum high school diploma or equivalent.

• Specific skills, knowledge, and abilities

• Exceptional customer service skills and telephone etiquette.