4428 Pheasant Ridge Road, Roanoke, Virginia 24014

Job Description

The Assistant Executive Director shall have full responsibility for the oversight of assigned departments within the community. Assistant Executive Director will be responsible for motivating associates, assisting with the hiring and disciplinary process, and ensuring that associates are providing exceptional customer service to residents and families.

• Oversee an effective orientation and in-service training program in compliance with company guidelines.
• Oversee an effective associate recognition program in compliance with company guidelines.
• Oversee associate compliance with all required training programs to include Relias.
• Demonstrate good customer service and the “Harmony Heart” at all times.
• Oversee a weekend manager-on-duty program.
• Oversee Daily Stand-Up Meeting (15 minutes) in the absence of the Executive Director.
• Maintain or exceed budgeted occupancy.
• Oversee the development and implementation of the marketing plan:
• Co-chair the marketing team and participate in all meetings
• Ensure successful use of all marketing tracking systems
• Review all marketing reports; master Yardi programming.
• Make at least three outreach referral contacts weekly and attend local networking groups monthly
• Conduct marketing tours to prospects as needed
• Sustain good resident relations through daily visits; monitor resident and family morale.
• Assist with monthly Resident Council Meetings.
• Assist with Resident and Family Grievance Process.
• Assist with Resident move-in process, using the First 48 Program, to ensure smooth transition for all new residents and their families.
• Assist with resident satisfaction survey program and call families to address any concerns noted or when a survey is not returned.
• Assist with community/family events.
• Assist with discharge planning with resident/family/HCC and marketing.
• Ensure enforcement of Resident Bill of Rights.
• Oversee town hall meetings
• Make daily rounds to ensure that the building is clean and furniture is placed appropriately.
• Assist with the oversight of the routine and preventative maintenance programs and Safety Committee.
• Participate in Daily Care Meeting with HCD. Sign daily care meeting and report findings to ED.
• Oversee the HSD & HCD’s delivery of services outlined in the individual service plans and monitor to ensure they meet the service and health needs of the residents and promote wellness

Requirements:

• Bachelor’s degree (preferred) plus 3 years’ experience in senior living.
• Must hold administrative license for the state in which the position is located
• Demonstrated success understanding all aspects of senior community operations
• Strong sales leadership
• Ability to build relationships with community groups that will help grow census
• Strong customer service skills with ability to problem solve
• Ability to lead a management team and promote staff development
• Demonstrated record of financial management proficiency
• Ability to prioritize and manage multiple projects simultaneously
• Ability to gain a thorough knowledge of state/federal regulations
• Ability to work flexible hours to include evenings, weekends and holidays.
• Must be able to lift, carry, and push up to 25lbs

Why Harmony?