Pool & Spa Service Technician

Harmony Pools | Zionsville / Westfield, IN

Harmony Pools is a family owned pool and spa company serving the Zionsville, Westfield, and surrounding communities. Our mission is simple: help our neighbors enjoy their pools safely through honest service, clear education, and reliable maintenance.

We are looking for motivated individuals to join our team as Pool & Spa Service Technicians. This role is ideal for someone who enjoys working outdoors, solving problems, and helping customers understand how to care for their pools and spas.

Our technicians represent Harmony Pools in customers' homes every day, so professionalism, reliability, and a positive attitude are essential.

Work Schedule

This is a seasonal workload position tied to the Midwest pool season.

• Primary season: March through October
• Schedule: Monday through Friday
• Hours: 7:00 AM to 5:00 PM
• Occasional Saturdays may be required during peak seasonal demand

Work hours are highest during the active pool season and may reduce during the winter months.

Paid Training

All new technicians participate in a two week paid training program before working independently.

During training, team members will learn:

• Pool and spa water chemistry fundamentals
• Proper cleaning and maintenance procedures
• Pool equipment basics including pumps, filters, and heaters
• How to use our service software to document visits
• Customer service expectations when working in customers’ homes

Training includes hands-on field experience with experienced technicians so new team members feel confident before managing their own service routes.

Technician Career Ladder

Harmony Pools develops technicians through training and hands-on experience. Team members can grow into advanced service and equipment roles over time.

Service Technician I

Entry Level / Training Role

Technician I team members learn the fundamentals of pool maintenance while working alongside experienced technicians.

Responsibilities include:

• Assisting with pool openings and closings
• Cleaning pools including brushing, skimming, and vacuuming
• Testing and balancing pool water chemistry
• Supporting experienced technicians on service routes
• Maintaining service vehicles and equipment
• Documenting service visits using company software
• Other duties as assigned

Service Technician II

Independent Route Technician

Technician II team members manage their own service routes and maintain pools independently.

Responsibilities include:

• Weekly pool and spa maintenance
• Accurate water testing and chemical adjustments
• Identifying basic equipment issues
• Communicating service updates with customers
• Recording service notes and chemical readings
• Supporting seasonal openings and closings
• Maintaining route organization and inventory
• Other duties as assigned

Senior Service Technician

Advanced Technician / Equipment Specialist

Senior technicians assist with equipment troubleshooting and mentor newer technicians.

Responsibilities include:

• Diagnosing pumps, filters, heaters, and automation systems
• Performing advanced service visits
• Leading complex openings and closings
• Training Technician I and II team members
• Supporting specialty service calls
• Maintaining service quality and safety standards
• Other duties as assigned

Master Service Technician / Field Lead

Leadership & Technical Expert

Master technicians help guide field operations and serve as technical experts for the team.

Responsibilities include:

• Advanced diagnostics and equipment repairs
• Field leadership and technician mentorship
• Supporting route planning and scheduling
• Ensuring service standards are maintained
• Providing expert customer guidance
• Other duties as assigned

Additional Position Expectations

Independence

Technicians must be comfortable working independently and managing their own daily service routes.

Strong time management and attention to detail are essential.

Technology

Technicians document service work digitally.

Experience with **Evosus / LOU field service system is preferred, though training will be provided.

Technicians should be comfortable:

• Using mobile devices
• Recording service notes
• Entering water chemistry readings
• Documenting equipment observations

Customer Interaction

This is a public facing position.

Technicians interact directly with homeowners and represent the Harmony Pools brand in the community.

Successful team members are:

• Friendly and professional
• Comfortable explaining pool care to customers
• Patient and helpful when answering questions
• Reliable and respectful on customer properties

Technical skill matters, but personality matters just as much.

Retail Store Support (Occasional)

During busy periods technicians may occasionally assist in the Harmony Pools retail store.

Responsibilities may include:

• Assisting customers with pool and spa parts
• Performing water testing for customers
• Recommending appropriate pool chemicals
• Stocking shelves and organizing retail inventory
• Maintaining a clean and welcoming store environment

Retail support opportunities are occasional and based on seasonal demand.

Who Thrives at Harmony Pools

Our best technicians are:

• Dependable and self motivated
• Comfortable working outdoors in varying weather conditions
• Mechanically inclined and good problem solvers
• Friendly and confident interacting with homeowners
• Organized and able to manage a daily service route
• Physically able to lift equipment and supplies (up to 50 lbs)

This role is ideal for someone who enjoys hands-on work, staying active throughout the day, and helping people enjoy their backyards.

Compensation

Pay varies based on experience and technician level.

Typical range: $18 – $30 per hour - Training Pay $15.50 per hour

Training and advancement opportunities are available for motivated team members.