What are the responsibilities and job description for the Houseperson position at HARMONY HOSPITALITY INC?
The Houseperson is responsible for:
- Clean and maintain all corridors, vending areas, elevators and landings and service areas on guest room floors ensuring hotel’s standards of cleanliness.
- Provide linen supplies for room attendants and stock floor closets.
- Maintain back of house areas and flooring based on hotel’s standard of cleanliness.
- Deliver and retrieve items requested by guests.
JOB RESPONSIBILITIES
The Houseperson’s primary responsibilities will include:
- Coordinate with Housekeeper Supervisor on work priorities and provide assistance when needed.
- Report any missing articles, damage or mechanical problems to the Senior Housekeeper and turn in articles left in room.
- Respond to guest and management requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
- Make up cribs and rollaway beds according to specified standard.
- Maintain back of house flooring needs.
- Keep supplies and areas maintained and organized according to the following:
- Restock supplies and needed items in designated closets and storage areas.
- Stock room attendant carts with linen and supplies.
- Clear linen chute and maintain flow.
- Clean and return glassware.
- Maintain designated floors according to hotel’s standards of cleanliness to include:
- General removal of trash and debris from floors.
- Maintain vending areas (sweep, mop, wipe ice machines and doors).
- Maintain service landings and closets.
- Remove debris from elevator and tracks maintaining cleanliness and appearance.
- Dust and clean all furniture in designated areas and floors.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents and lamps in designated areas.
- Remove dirt, smudges and grease from doors and doorframes .
REQUIRED SKILLS AND ABILITY
- Ability to satisfactory communicate in English with guests, co-workers and management to their understanding.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Ability to exert physical effort in transporting linen and supplies to guest room floors from housekeeping and using floor cleaning equipment.
REQUIRED EDUCATION AND EXPERIENCE
- Education – No formal schooling needed.
- Experience – Prior housekeeping experience desirable.
This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time