Experienced Veterinary Receptionist

Fear Free Certified Practice | Where People Come First

Client Service Representative (CSR)

Harmony Animal Hospital | Alexandria, VA

Full-Time

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You know that exceptional client service is about far more than answering phones.

• It’s about making people feel welcome.
• It’s about easing fears during difficult moments.
• It’s about helping clients feel heard, supported, and confident that their pets are receiving the very best care.

If that sounds like the kind of work that energizes you, we’d love to meet you.

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About Harmony Animal Hospital

Harmony Animal Hospital opened in 2019 with a simple goal:

Create a veterinary hospital where both people and pets genuinely enjoy coming.

We were proud to become the first Fear Free Certified Practice in Northern Virginia, and we’ve continued building a hospital focused on reducing fear, anxiety, and stress—for our patients, clients, and our team.

Since opening, we’ve grown from one doctor and four team members to four veterinarians , a massage therapist, and more than twenty incredible support staff.

Our mission is simple:

We exist to add more love to the world by nurturing pets and their families

Everything we do—from longer appointment times to how we communicate with each other—is built around that mission.

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Our Values Aren’t Just Words

Culture matters here.

We hire people who believe in our values because they shape every interaction we have.

Our core values are:

• Compassion
• Direct & Honest Communication
• Growth
• Community Impact
• Integrity
• Perseverance
• Fun

We celebrate wins together.

We help each other through difficult days.

We speak honestly—with kindness.

We believe everyone can improve.

We laugh. A lot.

If those values sound like your kind of workplace, you’ll probably fit right in.

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Why This Position Matters

At Harmony, our Client Service Representatives are so much more than receptionists.

You are the first smile clients see.

The reassuring voice on the phone.

The calm presence during stressful moments.

The person who helps nervous owners feel heard.

The person who helps families understand what’s next.

You help create an experience where clients feel cared for long before they ever see a doctor.

Simply put, you help create the exceptional experience that keeps clients coming back and strengthens the bond they share with their pets.

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Who We’re Looking For

We’re looking for someone with at least 2 years of veterinary CSR experience who genuinely enjoys connecting with people.

The right person is someone who:

• Loves helping people as much as helping animals
• Thrives in a fast-paced environment
• Can juggle multiple priorities without losing their kindness
• Learns quickly
• Stays calm under pressure
• Communicates clearly and professionally
• Brings positive energy to the team
• Takes ownership instead of waiting to be told what to do

You don’t have to know everything.

You do need to be excited to learn.

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What You’ll Do

Every day is different, but your responsibilities may include:

• Greeting clients and patients with warmth and professionalism
• Answering multiple phone lines while providing exceptional customer service
• Scheduling appointments efficiently
• Educating clients about Fear Free visits, wellness care, medications, and preventive care
• Processing payments
• Requesting and organizing medical records
• Communicating with doctors and technicians throughout the day
• Responding to emails, texts, chats and online requests
• Approving online pharmacy requests
• Maintaining accurate medical records in our software
• Helping keep the hospital organized, clean, and welcoming
• Celebrating puppy visits, comforting worried families, and occasionally sneaking in a few kitten cuddles

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What Makes Harmony Different

We intentionally built a practice that works differently.

We schedule 30–60 minute appointments because relationships matter.

We encourage lunch breaks because healthy people provide better care.

We believe asking for help is a strength.

We believe mistakes are opportunities to learn.

We believe good communication prevents burnout.

We believe work should be challenging—but also enjoyable.

Most importantly, we believe that caring for our team allows our team to provide the very best care and experience for every pet and every family who walks through our doors.

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What You’ll Find Here

You can expect:

• Supportive doctors who value your input
• Leadership that invests in your professional growth
• Training, coaching and mentoring
• Continuing education opportunities
• A collaborative, ego-free team
• Open communication
• A workplace where you’ll be appreciated—not just needed

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We Think You’ll Love This Job If…

You enjoy making someone’s stressful day a little easier.

You naturally build relationships.

You remember people’s names.

You love solving problems.

You can stay organized when things get busy.

You believe details matter.

You enjoy working with a team that supports one another.

You aren’t afraid to ask questions.

You take pride in providing exceptional customer service.

You leave your ego at the door.

You enjoy learning.

You appreciate honest feedback.

You know that having fun and working hard aren’t mutually exclusive.

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Schedule

Full-Time (35–40 hours per week), Monday–Friday

Open every other Saturday (8:00 AM–12:00 PM)-Team members work 1–2 Saturdays per month, with shortened weekday hours during those weeks.

In addition, all team members participate in a rotating weekend shift to care for our cat boarding guests.

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Compensation & Benefits

Compensation: $18.50-20/hour

Benefits include:

• 401(k) with 4% employer match
• Health, dental, and vision insurance stipend
• Paid Time Off
• Uniform allowance
• Employee pet care discount
• Flexible scheduling
• Health Savings Account (when applicable)
• Continuing education opportunities

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We’d Love to Meet You

We’re not just looking for someone to answer phones.

We’re looking for someone who wants to become part of a team that genuinely cares about each other, our clients, and the pets we serve.

If you’ve read this far and thought, “That sounds like the kind of place I’d love to work,” then we’d love to hear from you.

Please submit:

• Your resume
• A cover letter telling us a little about yourself and why you think you’d be a great fit for Harmony Animal Hospital

We look forward to meeting you!

Job Type: Full-time

Pay: $18.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Uniform allowance
• Vision insurance

Experience:

• Veterinary: 2 years (Required)

Ability to Commute:

• Alexandria, VA 22310 (Required)

Work Location: In person

Salary : $19 - $20