What are the responsibilities and job description for the (Korean Bilingual) Customer Service Specialist I / II position at Harmonious Hiring LLC?
About the Role
We are seeking a motivated Customer Service Specialist (I / II) to support logistics operations by managing customer communications, shipping requests, and documentation. This role plays a critical part in ensuring timely and accurate transportation schedules while resolving issues and supporting compliance. The ideal candidate will be bilingual in Korean. and English, detail-oriented, and able to thrive in a fast-paced environment.
Requirements
Key Responsibilities
- Customer Communication: Provide transportation schedules (pickup/delivery ETAs), handle special requests, and communicate delays or changes to customers.
- Order Management: Manage shipping requests, schedule shipments, create and track orders, and quickly resolve cancellations or changes.
- Field Operations Support: Provide checklists for yard/terminal operations and report incidents such as damages.
- Documentation & Systems: Collect and share PODs, BOLs, invoices, and other documents; prepare cost summaries for customers.
- Problem Solving & Improvement: Identify causes of miscommunication, delays, or dry runs; draft improvement plans; support compliance and safety reporting.
Qualifications
- Minimum 1 year of relevant customer service or logistics support experience preferred.
- Strong interpersonal and professional communication skills.
- Highly detail-oriented, organized, and able to prioritize tasks.
- Ability to perform in a fast-paced, multitasking environment.
- Willingness to travel to job sites, ports, or CFS facilities as needed.
- Bilingual proficiency in Korean and English required.
Benefits
Compensation & Benefits
Full-Time Employee Benefits:
- Health, Dental, and Vision PPO Insurance
- Life, Short-Term Disability (STD), and Long-Term Disability (LTD) Insurance
- 401(k) Retirement Plan
- Paid Time Off (PTO)
- Additional Paid Leave (Bereavement, Wedding, Birth of a Child, etc.)
- Years of Service Awards
- Education Assistance Program (based on eligibility)
