What are the responsibilities and job description for the Technical Support Engineer position at HARMAN?
Description & Requirements
About the Role
As the Technical Support Engineer, you will provide technical support to consultants, contractors, and end-users with product and troubleshooting information relevant to the Harman Professional brands.
What You Will Do
- Provide high-level technical expertise to both Internal and External customers.
- Create digital customer self-help materials for Audio brands.
- Make design recommendations to internal and external stakeholders on best practices and correct utilization of Harman Professional equipment.
- Log product problems within the HAR Customer Relationship Mgmt. (CRM) System and escalate to Mgmt. & Engineering teams when appropriate.
- Attempt to resolve customer issues while products are still in the field, eliminating the need for a product return or exchange.
- Exercise judgment within defined practices and policies in selecting the best methods and / or techniques for solving problems and obtaining solutions for the customer.
- Issue repair authorizations and advanced replacement requests when necessary.
- When required, help with spare parts identification.
- Work with customers and sales partners to identify and arrange customers' training needs.
- Research and create product comparison sheets for sales reps and internal customers
What You Need
What is Nice to Have
What Makes You Eligible
What We Offer
LI-DP2
Pay Transparency
66,000 - $ 96,800
Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.
Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.
Benefits HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.
Important Notice : Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn / email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in '@harman.com' about a job with HARMAN, please cease communication immediately and report the incident to us through : harmancareers@harman.com.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Salary : $66,000 - $96,800
