What are the responsibilities and job description for the Digital End User Services, Site Administration & VIP Support position at Harman?
Description & Requirements
Introduction: A Career at HARMAN Corporate
We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Corporate, you are integral to our company's award-winning success.
- Enrich your managerial and organizational talents - from finance, quality, and supply chain to human resources, IT, sales, and strategy
- Augment your comprehensive skillset with expert training across decision-making, change management, leadership, and business development
- Obtain 360-degree support throughout your career life cycle, from early-stage to seasoned leader
About the Role
This Digital End User Services role delivers high-quality support to end users and white-glove VIP support at assigned HARMAN locations. This role serves as the local technology ambassador, ensuring a seamless, secure, and modern digital workplace experience while acting as onsite hands-and-feet support for centralized IT tower teams.
What You Will Do
- Provide high-touch End User Services (EUS) support for onsite and remote users, including executives and VIPs
- Resolve incidents and service requests related to desktops, laptops, peripherals, collaboration tools, and Microsoft 365
- Deliver white-glove VIP support with professionalism, discretion, and adherence to ITIL processes
- Serve as onsite hands-and-feet support for centralized IT teams, performing physical tasks under remote guidance
- Troubleshoot complex EUS issues using strong knowledge of Windows, macOS, Linux, networking, DNS, and DHCP
- Partner with Corporate IT to support site initiatives, technology refreshes, and operational improvements
What You Need to Be Successful
- 5-8 years of experience in end-user computing, desktop support, or site IT support roles
- Strong working knowledge of Windows, macOS, and Linux operating systems
- Hands-on experience with Microsoft 365, including Office applications and Microsoft Teams
- Experience with endpoint management and OS deployment tools such as Microsoft Configuration Manager (MCM) and Intune
- MDM experience supporting iOS and Android devices, including enrollment, policy enforcement, and troubleshooting
- Strong understanding of networking fundamentals, including TCP/IP, DNS, and DHCP, for effective EUS troubleshooting
- Experience supporting executive or C-level users.
Bonus Points if You Have
- ITIL certification or formal IT service management training
- Experience supporting manufacturing, R&D, or corporate campus environments
- Familiarity with conference room and collaboration hardware
- Experience working in a globally distributed enterprise IT environment
What Makes You Eligible
- Willingness to work onsite at a HARMAN location
- Ability to participate in an on-call environment as required to support business operations
What We Offer
- Ability to work from an office in Stamford, Connecticut
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition Reimbursement
- Access to HARMAN Campus Fitness Center and Cafeteria
- "Be Brilliant" employee recognition and rewards program
- An inclusive and diverse work environment that fosters and encourages professional and personal development
#LI-KV2
Pay Transparency
$ 125,250 - $ 183,700
Dependent on the position offered, other forms of compensation are also available, such as bonuses or commission.
Pay is based on a wide range of factors, including, without limitation, skill set, experience, training, location, and business need. While the above range is a reasonable estimate of the wage range for this position, please note the disclosed range estimate has not been adjusted for the applicable geographical differential associated with the location where the position may be filled.
Benefits
HARMAN is interested in the health and wellbeing of you and your family and offers a range of benefits designed to support your needs for holistic wellbeing. Benefits and perks may vary depending on the nature of your employment with HARMAN, and may include paid vacation and holidays, paid sick leave, volunteer leave, and paid bonding and care giver leave. Employees may also be eligible to participate in comprehensive medical, dental, and vision plans, fertility support and adoption assistance, Health Savings and Flexible Spending Accounts, retirement savings plan with employer match, short and long term disability coverage, life insurance, and more.
About HARMAN: Where Innovation Unleashes Next-Level Technology
Ever since the 1920s, we've been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.
Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today's most sought-after performers, while our digital transformation solutions serve humanity by addressing the world's ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.
If you're ready to innovate and do work that makes a lasting impact, join our talent community today!
Important Notice: Recruitment Scams
Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', '@careers.harman.com' or '@harmanglobal.avature.net' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: harmancareers@harman.com.
You Belong Here
HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you - all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.
HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)
HARMAN is committed to providing reasonable accommodations to applicants with disabilities. If you need assistance or an accommodation during the application process, please contact us at harmancareers@harman.com. Requests will be considered on a case-by-case basis in accordance with applicable law.
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HARMAN is an Equal Opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or Protected Veterans status.
Salary : $125,250 - $183,700