What are the responsibilities and job description for the Account Manager position at HARMAN International?
About The Role
As an Account Manager, you will be responsible for ensuring long-term commercial success and customer satisfaction for ongoing Harman programs for your customers. You will ensure adherence to customer expectations and work closely with your customer counterpart(s) to maintain and grow the existing business with healthy commercials.
Your Team
No direct reports
What You Will Do
As an Account Manager, you will be responsible for ensuring long-term commercial success and customer satisfaction for ongoing Harman programs for your customers. You will ensure adherence to customer expectations and work closely with your customer counterpart(s) to maintain and grow the existing business with healthy commercials.
Your Team
No direct reports
What You Will Do
- Capture and propagate the commercial voice of customers for ongoing programs
- Manage commercial agreements and drive customer negotiation for awarded business (i.e., APR, CR, customer claims)
- Closely track customer satisfaction at all levels, and drive course corrections when required
- Drive to achieve commercial targets (revenue, EBIT, Cash Flow) for your customer programs
- Receive customer change requests and lead them through an internal approval process
- Drive continuity of awarded business through program extensions and follow-on programs
- Bachelor’s Degree in Engineering or Bachelor’s Degree in Business Management or Engineering
- 8 years of related sales experience with at least 4 years in Automotive
- Must have a thorough understanding of Automotive OEM’s organization and processes
- Thorough understanding of P&L statements, business cases and quotes/contracts with automotive OEMs
- Good technical understanding of Automotive HW and SW systems
- Master’s degree in Engineering or Business Management
- Experience working with the applicable customer/OEM
- Work experience at a Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS
- Be willing to travel up to 20%, domestic and international travel
- Be willing to work in the Novi, Michigan Office.
- Successfully complete a background investigation and drug screen as a condition of employment
- Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
- Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
- Extensive training opportunities through our own HARMAN University
- Competitive wellness benefits
- Tuition Reimbursement
- Access to HARMAN Campus Fitness Center and Cafeteria
- An inclusive and diverse work environment that fosters and encourages professional and personal development
