What are the responsibilities and job description for the IT Support Specialist II position at Harlingen Medical Center?
Overview
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
Responsibilities
Provides telephone support for helpdesk and all associated processes. Provides tier two telephone support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Routes call and notifies technicians of any critical situation requiring immediate attention. Provides assistance to IT technicians and IT analysts. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Monitor and inventories all computer assets. Maintains on-call calendar and creates technical bridges during outages or scheduled maintenance of IT systems. Travel as needed for hardware deployment and support. Advises the Director/Manager of any issues that may affect the Information Services department.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
Required Qualifications
Full Time
Shift
Variable
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 54 hospitals and has more than 360 outpatient locations in 15 states providing more than 3.0million patient visits annually. It is one of the nation’s leading health systems with over 60,000 employees and physicians. Twenty-one of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity. Prime Healthcare is actively seeking new members to join our corporate team!
Responsibilities
Provides telephone support for helpdesk and all associated processes. Provides tier two telephone support for hardware and software applications. Utilizes help desk software to keep an accurate account of all incoming calls. Routes call and notifies technicians of any critical situation requiring immediate attention. Provides assistance to IT technicians and IT analysts. Maintains the proper skills necessary to interface with a variety of users regarding specific problems. Monitor and inventories all computer assets. Maintains on-call calendar and creates technical bridges during outages or scheduled maintenance of IT systems. Travel as needed for hardware deployment and support. Advises the Director/Manager of any issues that may affect the Information Services department.
Qualifications
EDUCATION, EXPERIENCE, TRAINING
Required Qualifications
- Knowledge of EMR system fundamentals
- Understanding of network concepts (TCP/IP, MS/NT)
- Familiar with internet and WEB browser concepts
- High School Diploma required for all new hires starting 4/1/14
- A certification preferred.
- 1-2 years related work experience and customer service experience preferred.
- Work experience in help desk activities using a help desk software application preferred
- Knowledge of Outlook, MS Office and Active Directory preferred
Full Time
Shift
Variable
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf