What are the responsibilities and job description for the IS Tech position at Harlingen Medical Center?
Overview
Position: Information Systems Tech
Department: Data Processing
Shift’s Available: Days
Employment Type: Full Time
Hours: 8-hour shifts
Location: Harlingen Medical Center - Harlingen, Texas
Responsibilities
** This role typically follows a Monday-through-Friday schedule; however, due to its critical nature, you will be on call for IT emergencies and urgent issues that require immediate resolution. **
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf
Position: Information Systems Tech
Department: Data Processing
Shift’s Available: Days
Employment Type: Full Time
Hours: 8-hour shifts
Location: Harlingen Medical Center - Harlingen, Texas
Responsibilities
** This role typically follows a Monday-through-Friday schedule; however, due to its critical nature, you will be on call for IT emergencies and urgent issues that require immediate resolution. **
- Tech Support for Staff: help doctors, nurses, and admin staff with tech issues (computers, printers, logins, apps); troubleshoot problems with EHR systems like Epic
- Help Desk & User Support: assist staff with software or hardware issues; set up new user accounts, reset passwords, and manage access
- Hardware Maintenance: install and fix workstations, printers, tablets, barcode scanners; manage hardware in patient areas, nurses' stations, and mobile carts
- Software & Network Assistance: install and update software used in healthcare settings, support Wi-Fi, VPN, and connectivity for hospital systems
- Security & Compliance: follow HIPAA and cybersecurity rules to protect patient data, assist with password resets, access control, and device encryption
- High School Diploma required for all new hires starting 4/1/14
- Experience in Microsoft Desktop Operating Systems and Active Directory.
- 1-3 years experience preferred.
- Customer service experience preferred.
- Preferred: Comptia A , N , Microsoft Certified Professional (MCP)
- Health, dental, and vision insurance options
- Paid vacation, sick time and holidays
- Bereavement leave, FMLA and other leave options
- Employer 401K options
- Tuition reimbursement options
- Life, disability, and other insurance options
- Many other amazing benefits
Employment Status
Full Time
Shift
Days
Equal Employment Opportunity
Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf