What are the responsibilities and job description for the Detailer position at Harley-Davidson of Rochester?
Description
Job Data
Job Title:............................ Shop Detailer
Department:...................... Service Department
Supervisor:........................ Shop Supervisor / Service Manager
Summary Description
Provides assistance to all employees of the service department as needed.
Key Results Areas
- Details New & Pre-Owned Motorcycles
- Helping Service Personnel
- Customer Service
Major Duties and Responsibilities
1) Paint Correction and Ceramic Coating installation.
- Compounding and polishing of exteriors.
- Maintaining a clean shop and work environment.
2) Details New & Pre-Owned Motorcycles
- Wash & Prep Motorcycles for delivery.
- Ensure they are cleaner than when customer dropped them off.
3) Helping Service Personnel
- Assist Technicians with keeping the service department clean and organized.
- Clean and maintain appearance of general facilities.
- Assist with new motorcycle un-crating and set-up.
- Maintain and periodically check inventory of charged motorcycle batteries.
- Re-fill stock of oil, electrolyte material, or other supplies, as needed.
- Dealership facility maintenance daily, such as, trash pick-up, event set up/tear down, clean up, etc.
4) Customer Service
- Greet external customers immediately, in a courteous and friendly manner.
- Handle requests quickly, and courteously.
5) Other Duties
- As Assigned
Supervisory Responsibilities
- None
Commitments
- Follow directions and work hard.
- Ask questions when in doubt.
- Wear appropriate shop uniform each and every day.
- Maintain professional appearance and attitude.
- Complete all training programs and their related tests by required deadlines. The Service Manager assigns all required training.
- Valid Motorcycle endorsement: ability to push and move any size motorcycle.
- Demonstrated willingness to work flexible hours.
Requirements
Qualifications & Job Requirements
- Ability to accept and follow directions.
- Demonstrated willingness to work flexible hours.
- Experience with Paint Corrections
- Experience with Ceramic Coating
Physical Demands
- The noise level in the work environment is usually loud.
- Requires the use of both hands.
- Occasionally requires the ability to balance and push a 900 lb. motorcycle.
- Frequently required to bend, stoop, crouch, reach, handle tools, and lift 45 lb. of material.
Working Conditions
- Frequently works near moving mechanical parts.
- Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
- Occasionally, exposed to exhaust fumes or other airborne particles.