What are the responsibilities and job description for the Project Manager - Client Implementations position at Harland Clarke?
Harland Clarke is a leading provider of quality payment solutions, multi-channel marketing campaigns, and secure data-driven lead generation programs and critical communications. In addition, Harland Clarke provides promotional products, call centers, and governance, risk and compliance (GRC) solutions. The company delivers operational excellence and intelligent solutions to more than 50 million consumers and 5 million small and medium sized businesses per year through its relationships with 8,500 of the nation’s leading financial institutions, large retailers, affiliate marketing companies and accounting software providers. Harland Clarke is a wholly owned subsidiary of Harland Clarke Holdings. For more information, visit www.harlandclarke.com or follow Harland Clarke on LinkedIn and on Twitter @HarlandClarke.
JOB SUMMARY
The Client Implementations Project Manager is responsible for the management of multiple Client projects, team activities, and the continuous improvement of the project management methodology, templates, tools, and processes utilized. Client Implementations projects can include new business loads, new TRs, account conversion by attrition, account conversion by re-issue, core system migrations, HC operating platform migrations, branding changes, and other special ad-hoc client projects that may arise that need project management support.
KEY DUTIES/RESPONSIBILITIES
- Manages a large number of Client projects simultaneously. Leads the successful execution of assigned projects through all project phases including Initiation/Planning, Execution/Testing, and Monitor/Control/Close utilizing appropriate project disciplines, templates, and tools. Supports all clients across the Harland Clarke, legacy Harland, and Liberty operating platforms. Acts as the primary point of contact with clients, third-party providers, and internal subject matter experts throughout the duration of the project. Leads the client through the process of collecting client requirements, data, and any supplemental materials. Submits set up package and request forms and follows up on the timely completion of all specifications by the team members. Coordinates with all internal subject matter experts as required during execution, testing, and preparation for go-live. Handles go live communication and post go-live monitoring activities. Ensures successful transition and hand off to account management upon project completion. 80%
- Provides recurring project portfolio updates and project status reports on assigned projects. 10%
- Responsible for the continuous improvement of the project management methodology, templates, tools, and processes utilized by keeping up with current industry standards and practices as published by the Project Management Institute organization. 10%
COMMUNICATION AND CONTACTS
Communicates with external clients, third party providers, and internally with all applicable subject matter experts.
DECISION MAKING
Conducts, analyzes, and reports on assigned special projects. Decides resource and risk assessments for key projects. Ability to view both quantitative and qualitative data and assess key opportunities' trends and themes.
OTHER
Supervisory Responsibilities: Responsible for managing multiple teams and the activity of the team members.
EDUCATION
- High School Diploma or GED (Required)
- Bachelor's Degree (Required)
- Bachelor's Degree with 3-5 years or equivalent work experience
EXPERIENCE
- 3 - 5 years Experience: 3 - 5 years in any business area or information technology (Required)
- Prior experience working directly with clients, Sales, and Account Management
- Basic experience in leading projects as a project coordinator, project manager, project leader, or project co-leader
- Experience: 3 - 5 years in manufacturing, sales, or marketing
KNOWLEDGE/SKILLS/ABILITIES
- Basic knowledge of project management methodology, tools and disciplines.
- Ability to work independently and also collaborate effectively within the team and across subject matter experts.
- Excellent verbal and written communication skills, organizational skills, ability to multi-task, ability to solve problems, ability to articulate sense of urgency.
- Ability to work in a fast-paced environment.
- Proficient in process improvement disciplines and tools.
Additional Information
All your information will be kept confidential according to EEO guidelines.