What are the responsibilities and job description for the Journeyman Int'l Travel and Program Analyst, Public Trust position at Harkcon, Inc.?
Harkcon is seeking a mission-focused professional to support CISA International in advancing international cybersecurity, critical infrastructure security, resilience, and emergency communications priorities.
The Journeyman International Travel and Program Analyst supports CISA's agency-wide international travel process and related international program-management activities. The role provides proactive traveler guidance, workflow coordination, reporting, records management, and support for international arrangements and agreements.
Location: National Capital Region. Hybrid telework and work at DHS/CISA, 4200 Wilson Boulevard, Arlington, Virginia 22203.
Security and Suitability: Ability to obtain and maintain DHS Public Trust suitability required.
*** This position is contingent upon award of a contract to Harkcon***
Key Responsibilities
- Develop and maintain a repository for international arrangements and agreements for which CISA and DHS have reporting responsibilities.
- Manage and improve the agency-wide international travel process and provide customer-centered guidance to CISA international travelers.
- Manage request letters for visas and official passports, including drafting, coordinating, clearing, transmitting, and delivering required materials.
- Support international travel information sessions, frequently asked questions, traveler communications, and trip-report collection and distribution.
- Draft analysis, reports, briefing materials, statistics, graphics, and charts on international travel locations, volume, and trends.
- Coordinate with CISA offices and interagency partners to ensure streamlined fulfillment of international travel requirements and processes.
- Support maintenance of webpages, internal platforms, dashboards, records, and other frequently referenced information related to international activities.
Required Qualifications
- Demonstrated experience in federal program support, travel process administration, business or program analysis, customer service, workflow management, or a related discipline.
- Strong writing, organization, customer-service, data-management, and stakeholder communication skills.
- Ability to manage sensitive travel documentation, deadlines, records, and multiple concurrent customer requests with accuracy and discretion.
- Ability to safeguard Privacy Act, Sensitive but Unclassified, and other sensitive information in accordance with DHS requirements.
- Ability to participate in calls or engagements outside normal core work hours when needed to accommodate differing time zones.
Preferred Qualifications
- Experience supporting international travel, official passports, visas, foreign travel approvals, or federal travel policy and processes.
- Experience with dashboards, web content, records management, process improvement, or reporting tools.
- Experience supporting DHS, CISA, another federal agency, or an international affairs program.
Additional Details
- This is a full-time position, estimated at 1,912 hours per contract year, unless otherwise stated in the posting.
- Work is generally performed Monday through Friday during core business hours. Support outside normal business hours, including weekends or holidays, may occasionally be required to support mission needs.
- Domestic and international travel may be required. Government-directed reimbursable travel requires advance approval.
Harkcon, Inc. is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age
Harkcon, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.