Experienced Deposit Operations Representative

Are you looking for a rewarding career? Look no further than Harford Bank, where we are committed to your growth and success. We believe in investing in our people by providing a supportive and inclusive environment that fosters collaboration, community pride, and personal development. We are made up of passionate individuals who are dedicated to delivering exceptional customer service and driving positive change in the areas we serve. “Community is our Strength” is more than just our tagline, it’s how we operate.

Experienced Deposit Operations Representative

The Deposit Operations Team at Harford Bank is responsible for Exception Item Processing, Account Maintenance, ACH, EFT, ATM, overdraft protection, reconcilement of general ledger accounts, wires, and answering phone calls for password resets, applications issues, etc.  You will work closely with all customer-facing team members as well as external customers.  

• Responsible for embracing and supporting Harford Bank’s core values and vision.
• Provide a superior customer experience by responding to all customer inquiries in a timely fashion, providing clear and concise information in a friendly and professional manner by all channels, including telephone, mail, and online messaging.
• Identify and resolve or escalate any problems that have customer or regulatory impact.
• Serve as a resource for team members by assisting with questions and providing guidance.
• Develop and maintain an understanding of the major payment methods and settlements processed by deposit operations:  check, ACH, wire, card, cash transactions.
• Perform daily processing of wire transfers document preparation and data input.
• Maintain image databases for storage of new account documentation.
• Identify and action suspicious transactions.
• Correct and process daily exception items.
• Maintain online banking and debit card profiles.
• Process account maintenance to include stop payments, returns, address changes, e-statements, ChexSystems reporting, etc.

• High school or equivalent; college business courses beneficial
• Minimum of one year experience working in a call center service environment or a minimum of one year working in a banking environment, either in operations or retail.  Strongly prefer the candidate possesses at least 1-2 years of deposit operations expereince.
• Exceptional customer service skills required.
• Superior level of detail orientation and ability to multitask.
• Computer skills to include Microsoft excel and word and the aptitude to work within multiple systems.
• Exceptional understanding and demonstration of listening skills and problem-solving abilities.
• Self-starter, mindful of deadlines and follow through.
• Strong interpersonal skills.
• Strong verbal and written communication skills to include phone, email, and professionally written correspondence with customers, vendors, and institutions.

At Harford Bank, we believe that taking care of our team members is the key to building a strong, successful organization. That’s why we offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance—so you can focus on doing your best work and living your best life.

Here’s what you can expect when you join us:

• Medical, dental, and vision coverage. No high-deductible plans! Minimal team member premium.
• Mental health support and counseling services
• Competitive salaries and performance bonuses
• 401(k) retirement plans with company match
• Financial planning benefits and team member loan pricing
• Life and disability insurance
• Generous paid time off (PTO) and holidays
• Tuition reimbursement and professional development programs
• Internal mobility and career advancement opportunities
• Inclusive and collaborative workplace culture
• Team member recognition programs
• Company-sponsored events and volunteer opportunities

We’re more than just a workplace—we’re a community that values your contributions and invests in your future. If you're ready to grow your career with a company that puts people first, we’d love to meet you.

Harford Bank is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Protected Veteran status, and sexual orientation/gender identity.

Successful completion of background and credit check are required as a condition of employment.

Salary : $19 - $23