What are the responsibilities and job description for the Inside Sales Representative position at Hardware Specialty Co., Inc.?
Company Description Hardware Specialty Co., Inc. is a leading international distributor of commercial and military fasteners, as well as electronic and electro-mechanical components. Founded in 1932 as a small retail store, the company has grown into a global provider specializing in Managed Inventory Programs and Value-Added Services. Its international sales division has been serving customers across Asia, Central America, Europe, and the United Kingdom since 1965. Hardware Specialty operates under SAE-AS9120, ISO 9001, and ISO 14001 Quality Management Systems, reflecting a strong commitment to quality and total customer satisfaction.
Role Description This is a full-time, on-site Inside Sales Representative role based in Norcross, GA. The Inside Sales Representative will manage a portfolio of customer accounts, process incoming orders, prepare quotes, and respond to product and pricing inquiries by phone and email. Daily responsibilities include building and maintaining strong customer relationships, supporting lead generation efforts, and collaborating with purchasing, logistics, and operations teams to ensure accurate and timely deliveries. The role will involve identifying opportunities for additional products or services, following up on open quotes, and maintaining accurate records in the CRM system. The Inside Sales Representative will also support continuous improvement in sales processes and contribute to overall customer satisfaction and retention.
Qualifications
Role Description This is a full-time, on-site Inside Sales Representative role based in Norcross, GA. The Inside Sales Representative will manage a portfolio of customer accounts, process incoming orders, prepare quotes, and respond to product and pricing inquiries by phone and email. Daily responsibilities include building and maintaining strong customer relationships, supporting lead generation efforts, and collaborating with purchasing, logistics, and operations teams to ensure accurate and timely deliveries. The role will involve identifying opportunities for additional products or services, following up on open quotes, and maintaining accurate records in the CRM system. The Inside Sales Representative will also support continuous improvement in sales processes and contribute to overall customer satisfaction and retention.
Qualifications
- Demonstrated Inside Sales experience, including handling inbound inquiries and managing the full sales cycle.
- Strong Customer Service and Customer Satisfaction focus, with the ability to build trust and respond promptly and professionally.
- Experience with Lead Generation and identifying new opportunities within existing or prospective accounts.
- Account Management skills, including maintaining accurate records, monitoring order status, and supporting ongoing customer needs.
- Effective verbal and written communication skills, with strong attention to detail and follow-through.
- Proficiency with CRM systems and standard office software (e.g., Microsoft Office or similar tools).
- Ability to work on-site in Norcross, GA, in a fast-paced, team-oriented environment.
- Prior experience in industrial distribution, electronic components, or fastener products is preferred but not required.
- High school diploma or equivalent required; associate or bachelor’s degree in business or a related field is a plus.