Inside Sales Representative

Inside Sales Representative, Hardware Resources

Are you a driven sales professional who thrives on building relationships and closing deals? We’re looking for a passionate Inside Sales Representative to join our growing team. In this role, you’ll be the voice of our brand—engaging with prospects, identifying their needs, and delivering tailored solutions that drive business success. If you enjoy fast-paced environments, have a knack for communication, and love turning leads into loyal customers, we want to hear from you!

Who is Hardware Resources?

Hardware Resources is an industry-leading provider of cabinet hardware, cabinet accessories and kitchen cabinets. Across our six brands, we design, engineer, manufacture, and sell our decorative and functional hardware, cabinets, cabinet organizers, vanities, wood products, and LED lighting for the kitchen and bath. We enjoy an outstanding reputation for quality and service. Hardware Resources is headquartered in Bossier City, Louisiana, and our team members are valued and are encouraged to reach their full potential. We foster entrepreneurial spirit and imaginative teamwork with the freedom to act. Our company offers competitive wages, career growth opportunities, and a generous benefits package that includes PTO (sick time, paid vacation), holidays, 401(k), Employee Assistance Program, medical, dental, vision, and life insurance.

About the Job

The Hardware Resources division is seeking an experienced and motivated individual to join our team and become a key contributor to our continued rapid growth. One of the reasons for our success and longevity in the industry is an outstanding combination of sales teams that reach our customers. We deliver our value proposition and drive revenue across our thousands of customers in the US and Canada. This is a sales role designed around teamwork in a business-to-business sales environment. Each Inside Sales Representative is paired with 2 Outside Sales Representatives to generate and increase revenue, exceed monthly sales plans, and grow territory penetration across all brands. The person filling the role must expand the Hardware Resources and Top Knobs product offering within existing customers, as well as identify viable prospects, turning them into long-term customers. The ideal candidate will be located in the Irving, Texas area.

Key Duties and Responsibilities

• Inside Sales Representatives will hunt for new business and supplement our existing outside sales force.
• Represent Hardware Resources across all customer channels (manufacturing, showroom, retail).
• Generate and drive new business in our existing customer base, communicating our entire product line.
• In conjunction with your outside sales representatives, prospect for new business, generate leads, and close sales opportunities.
• Handle all new account openings and fully execute the sales cycle.
• Identify and build working relationships with customers and prospects.
• Increase share of existing accounts spend.
• Introduce and gain market share as each brand expands their existing lines and add new lines to current portfolios.
• Maintain highest level of personal knowledge on products offered the market dynamics and competition.
• Maintain all call notes in the CRM tool.
• Build relationships within the Customer Service, Credit, Product Management, Marketing, and other departments to ensure the highest levels of customer satisfaction.
• Primary point of contact for designated prospects and accounts in assigned territories.
• Responsible for 30 quality outbound calls and/or 2 hours of quality talk time per day.
• Must conduct affairs of company and interactions with suppliers and customers in a professional and ethical manner at all times.

Skill & Knowledge Requirements

• Professional sales skills and the understanding of selling processes
• Multi-tasking, strong organizational and time management skills
• Strong influence and collaboration skills, including demonstrated ability to coordinate work effectively with outside sales partner, and customer service representative
• Basic business acumen in order to analyze and discuss customer operations
• Basic proficiency with Microsoft Word, Excel and Power Point required
• Knowledge of the construction cycle, hardware and/or retail preferred

Education and experience

• Associates degree is preferred. Applicable industry experience may also be considered
• One year of previous inside sales experience or retail experience preferred

FSLA Status: Salaried Exempt

Location: Dallas, TX (Irving)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Education:

• Associate (Preferred)

Experience:

• Inside sales: 1 year (Preferred)
• Microsoft Office: 3 years (Preferred)

Work Location: Hybrid remote in Irving, TX 75038