Client Services Representative

Customer Service Representative – Personal Insurance

📍 Vineland, NJ (Hybrid)

🕒 Full-Time | Non-Exempt

Are you passionate about delivering exceptional customer service and supporting clients when they need it most?

Our Personal Insurance team is looking for a detail-oriented Client Services Representative to help ensure our clients receive timely, accurate, and professional support every day.

What You’ll Do:

As a key member of our Personal Insurance Department, you’ll support our Account Management team by:

✔ Answering and directing incoming client calls

✔ Assisting Spanish-speaking clients with their service needs

✔ Processing requests for evidence of insurance

✔ Handling urgent mortgage company requests

✔ Taking client payments over the phone

✔ Maintaining accurate data in our Agency Management System

✔ Following all departmental procedures and compliance requirements

✔ Assisting with special projects as assigned by the Department Manager

What We’re Looking For:

To be successful in this role, you should bring:

🔹Basic Insurance Knowledge (a plus)

🔹 A NJ Property & Casualty Producer License (must obtain within 30 days of hire)

🔹 Bilingual fluency in English and Spanish (Required)

🔹 Proficiency in Microsoft Office Suite (Required)

🔹 Strong communication skills—clear, concise, and professional

🔹 Ability to navigate carrier websites and databases

🔹 Solid problem-solving skills and attention to detail

🔹 Commitment to following agency systems, procedures, and compliance regulations

Why You’ll Love Working With Us:

💼 Supportive, team-oriented environment

📚 Opportunities to grow your insurance knowledge

🏢 Stable and reputable agency with long-term client relationships

How to Apply:

If you’re ready to make an impact and grow your insurance career, we’d love to hear from you!

👉 Apply directly on LinkedIn or send your resume to: srichardson@hig.net

Shara D. Richardson - Talent Acquisition Specialist