Job Purpose

Are you someone who enjoys working with people and being part of a fast-paced team? As a Crew Member, you play a vital role in creating a welcoming and positive experience for every guest who visits our restaurant. In this role, you will provide friendly customer service, prepare quality food products quickly and accurately, and help maintain a clean, organized restaurant environment.

We’re looking for team members who take pride in delivering great service, working efficiently, and supporting their teammates to ensure every guest receives fast, friendly, and high-quality service.

Key Responsibilities & Job Functions

Deliver Exceptional Guest Service

• Greet every guest with a friendly smile and positive attitude.
• Provide attentive, courteous service that makes every guest feel welcomed and appreciated.
• Interact with customers in an upbeat, professional manner while answering questions and assisting with their needs.
• Ensure guests receive only high-quality products that meet company standards.
• Help create a welcoming and enjoyable dining experience that encourages guests to return.

Drive Speed and Efficiency

• Work efficiently to prepare food and complete tasks quickly without sacrificing quality.
• Maintain a strong sense of urgency during busy periods to keep service fast and accurate.
• Assist teammates during rush periods to ensure guests are served promptly.
• Follow procedures and station responsibilities to keep operations running smoothly.

Support Teamwork and Collaboration

• Work closely with fellow crew members and management to support smooth restaurant operations.
• Communicate effectively with teammates to ensure orders are prepared accurately and quickly.
• Step in to assist coworkers whenever needed to maintain fast service and team efficiency.
• Help prepare the restaurant for each shift by working together as a team.

Maintain a Clean and Organized Environment

• Keep workstations clean, organized, and fully stocked throughout each shift.
• Perform cleaning tasks such as washing dishes, sweeping floors, mopping, taking out trash, and cleaning restrooms.
• Ensure the restaurant dining area remains clean, safe, and welcoming for guests at all times.
• Follow cleaning schedules and sanitation procedures to maintain high cleanliness standards.

Demonstrate Reliability and Professionalism

• Arrive on time for scheduled shifts and be ready to contribute to the team.
• Pay attention to detail to ensure orders and tasks are completed correctly.
• Demonstrate honesty, reliability, and a willingness to learn and grow.
• Maintain a professional appearance that meets company standards.

Follow Safety and Company Policies

• Adhere to all HR policies, sanitation guidelines, and food safety procedures.
• Follow all safety and security protocols to maintain a safe environment for guests and team members.
• Support management in maintaining a clean, safe, and compliant workplace.

What Makes This Role Great

• Be part of a supportive, team-oriented work environment
• Build valuable customer service and teamwork skills
• Work in a fast-paced environment where every day is different
• Opportunities to learn, grow, and advance within the company

For 60 years, Hardee's has brought communities together with quality, delicious food. With more than 1,800 restaurants across the U.S., and locations in 14 countries, we are committed to the best tasting food to better serve our guests--From Made From Scratch™ Biscuits and Hand-Breaded Chicken Tenders™.