What are the responsibilities and job description for the Retail Sales Associate position at Hard Rock Stadium Retail?
Job Summary
The Retail Sales Associate is responsible for ensuring that guests receive an exceptional level of service within Hard Rock Stadium’s retail merchandise outlets and points of sale. Assigned work areas may include permanent stands or mobile stands or kiosks as well as in-venue retail stores and/or standalone retail stores where merchandise is sold.
The Retail Sales Associate delivers first class service, resulting in a first-class experience for guests at Hard Rock Stadium events including Miami Dolphins games, the Miami Open, the Formula 1 Crypto.com Miami Grand Prix, University of Miami Football, major concerts, international soccer, and other world class events. This position is part-time and requires commitments on weekends, evenings, and sometimes holidays.
Duties
- Work Stadium events including Miami Dolphins games, University of Miami Football games, the Miami Open tennis tournament, the Formula 1 Crypto.com Miami Grand Prix, Concerts, and other special events.
- Provide excellent customer service by greeting guests, being friendly and professional, and maintaining a positive attitude.
- Help guests find merchandise and answer questions about products.
- Stay knowledgeable about available inventory, sizes, styles, and colors.
- Work collaboratively with teammates, supervisors, and stadium management.
- Follow attendance, timekeeping, and meal break procedures.
- Perform other duties as assigned.
Qualifications
- 1 year of experience in a retail or customer service role
- Demonstrated ability to understand instructions from supervisor(s) and Stadium management
- Flexible Schedule – willingness to work weekends, nights, and holidays
- Exceptional customer service skills
Please Note: This is a part-time, event-based position. Hours will vary based on the stadium event schedule, and there is no guaranteed number of hours per week. Team members are expected to work most events held at Hard Rock Stadium. Miami Dolphins home games are considered mandatory and attendance is required unless otherwise approved by management.
Pay: $17.00 per hour
Application Question(s):
- Are you able to work nights, weekends, and possibly some holidays?
- Do you understand that this is an event-based position and that weekly hours will vary based on the event schedule, with no guaranteed number of hours per week?
Work Location: In person
Salary : $17