What are the responsibilities and job description for the STEWARD SUPERVISOR position at Hard Rock International (USA), Inc.?
Overview:
POSITION SUMMARY:
The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as provide clean service ware and utensils for the entire food and beverage operation.
Responsibilities:
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Creates an atmosphere that induces guests to make Hard Rock Casino Northern Indiana their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Hires, trains, motivates, evaluates, and manages food and beverage staff in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.
- Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.
- Directs the maintenance of cleanliness of the back of the house areas, which include: main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.
- Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens and silver which also includes visual inspection to ensure cleanliness and safe transportation.
- Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Responsible for cleaning and sanitizing work and public spaces.
- Other duties as assigned.
NON-ESSENTIAL FUNCTIONS:
- Attend seminars when needed.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- This knowledge and these abilities are typically acquired through a completion of a High School Diploma or equivalent, and a minimum of three years’ experience as a Steward. Prior supervisory experience preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain all licenses / certifications per Federal, State, and Indiana Gaming Commission.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
KNOWLEDGE OF:
- Pertinent federal, state, and local laws, codes, and regulations.
- Dish machine operation and assembly.
- Prior janitorial cleaning experience.
- Familiar with handling of cleaning chemicals and compounds and preferred deep cleaning methods.
- Kitchen work and equipment usage; familiar with cleaning of all types of kitchen equipment.
- Understanding of labor budgets and financial statements.
- All operations of the Stewards’ Department.
- Demonstrated organizational skills, budgeting experience and full understanding of financials.
ABILITY TO:
- Communicate clearly and concisely, both orally and in writing.
- Be flexible to work varying shifts and time schedules as needed.
- Deliver programs which create a service level of excellence for internal and external guests.
- Tie training to the organization’s strategic goals.
- Ability to communicate effectively with all levels of employees and outside contacts.
- Review and comprehend all necessary documentation.
- Inspect and maintain all areas for which responsible.
- Stock and retrieve supplies as needed.
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by the Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.