Outlet Host/Hostess - American Grill

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The American Grill Hostess is responsible for welcoming and greeting guests at restaurant, obtains information from guests and ushers guests to seats ensuring a positive guest experience in our Fine Dining Restaurant Outlets. These include:

Essential Duties Include, But Are Not Limited To

• Greets guest at entrance to restaurant in a positive manner.
• Obtains basic information from guest such as name, number in party, and seating preferences.
• Ushers guests to seat location at a pace that is comfortable to the guests.
• Promotes positive guest/employee relations.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida/departmental policies and procedures.
• Other assignments as directed.
  
  

Qualifications

• High School Diploma or equivalent with a minimum of 6 months experience in high volume food service or customer service preferred, or the equivalent combination of education and/or experience.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
  
  

Work Environment

• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, and talk or hear; and, bending, stooping and carrying/ handling/moving weights of up to 25 pounds is also required. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.