VIP Lounge Representative

Overview

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE.  Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

Responsibilities

JOB SUMMARY

VIP Lounge Representatives are responsible to greet guest, welcome to property, provide memorable service, anticipating guest needs and respond to and resolving any guest complaints.  All duties are performed in accordance to company policies and procedures.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk-ins and all other tasks associated with guest room check-ins and check-outs.
• Enhance guest experience through offering upgraded accommodations where available in accordance with authorized programs.
• Partner with Housekeeping and other related departments to meet guest expectations and special requests.
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures.
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle-free experience from start to finish.
• Perform other job-related duties as requested.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• High School Diploma or equivalent
• One (1) year with Front Desk, Concierge or similar experience

PREFERRED EXPERIENCE:

• Previous experience working in a similar resort setting.
• Prior experience with Opera software or similar.
• Prior experience with Outlook, MS Word, Excel, and Powerpoint

CERTIFICATIONS, LICENSES, REGISTRATIONS: 

• Must be 18 years of age or older
• Valid Alcohol Awareness Card
• Valid Health Card
• Valid Gaming Registration
• Proof of eligibility to work in the United States

KNOWLEDGE, SKILLS, AND ABILITIES: 

• Able to effectively communicate in English, in both written and verbal forms.
• Ability to read and write proficiently to evaluate reports, correspondence and statistical information.
• Knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.
• Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail.
• Effective listening abilities with strong judgment skills.
• Knowledge of accommodations room capacities and amenities.
• Maintain a professional, neat and well-groomed appearance adhering to company standards.
• Perception and awareness of individual needs and the ability to handle all situations calmly and professionally.
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

Additional Details

*This is not intended to include every duty or responsibility of the job nor is it intended to be an all-inclusive list of the skills and abilities required to do this job. This position may require strenuous physical activities and exposure to pipe, cigar and/or cigarette smoking. An ability to work a flexible schedule, including extended hours, weekends and holidays may also be required.