What are the responsibilities and job description for the SUPERVISOR - STEWARD position at Hard Rock International (USA), Inc.?
Overview:
This knowledge and these abilities are typically acquired through a completion of a High School Diploma or equivalent, and a minimum of three years’ experience as a Steward. Prior supervisory experience preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
KNOWLEDGE OF:
ABILITY TO:
The incumbent in this position is responsible for maintaining a sanitary environment for food and beverage preparation and storage as well as provide clean service ware and utensils for the entire food and beverage operation. #zipcorporate
Responsibilities:
- Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Hires, trains, motivates, evaluates, and manages food and beverage staff in order to ensure that team members receive adequate guidance and resources to accomplish established department objectives.
- Develops, implements, and monitors department standards, guidelines, and objectives, and maintains other administrative processes such as budget and staffing to ensure proper planning and efficient operation of department.
- Directs the maintenance of cleanliness of the back of the house areas, which include: main kitchen, storage areas, dumpster, loading dock, TDR, and washing areas. Manage general cleaning schedule so that the food service areas meet or exceed the health inspection requirements.
- Assists in the maintenance of the inventory and coordination of the distribution of all big four items: china, glassware, linens and silver which also includes visual inspection to ensure cleanliness and safe transportation.
- Controls equipment storage areas and the issuance of equipment for the Food & Beverage Department.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Responsible for cleaning and sanitizing work and public spaces.
- Other duties as assigned.
NON-ESSENTIAL FUNCTIONS:
- Attend seminars when needed.
DUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
This knowledge and these abilities are typically acquired through a completion of a High School Diploma or equivalent, and a minimum of three years’ experience as a Steward. Prior supervisory experience preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc):
- Must obtain and maintain valid licenses / certifications per Federal, State and ERGC Gaming regulations.
- Must successfully pass background check.
- Must successfully pass drug screening.
- Must be at least twenty-one (21) years of age.
- Must be able to work holidays and weekends, as well as flexible shifts.
KNOWLEDGE OF:
- Pertinent federal, state, and local laws, codes, and regulations.
- Dish machine operation and assembly.
- Prior janitorial cleaning experience.
- Familiar with handling of cleaning chemicals and compounds and preferred deep cleaning methods.
- Kitchen work and equipment usage; familiar with cleaning of all types of kitchen equipment.
- Understanding of labor budgets and financial statements.
- All operations of the Stewards’ Department.
- Demonstrated organizational skills, budgeting experience and full understanding of financials.
ABILITY TO:
- Communicate clearly and concisely, both orally and in writing.
- Be flexible to work varying shifts and time schedules as needed.
- Deliver programs which create a service level of excellence for internal and external guests.
- Tie training to the organization’s strategic goals.
- Ability to communicate effectively with all levels of employees and outside contacts.
- Review and comprehend all necessary documentation.
- Inspect and maintain all areas for which responsible.
- Stock and retrieve supplies as needed.
