Beverage Supervisor

JOB SUMMARY

The Beverage Supervisor is responsible for overseeing the daily supervision and operational effectiveness of bars and other related beverage outlets within the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists with the hiring, training, development, and supervision of beverage staff
• Plans and organizes workloads and staff assignments as well as trains, motivates and evaluates beverage staff
• Updates beverage menus and ensures all team members are properly trained on recipes
• Develops long- and short-range financial objectives to liquor sales while maintaining budgeted labor and staffing levels
• Manages department’s financial data and related documents to maintain effective cost and portion controls in the department
• Works alongside department management to review beverage activities and implement companywide and local sales promotions
• Assists bartenders and beverage servers in general duties as needed (i.e., drink preparation)
• Ensures guest satisfaction through constant interactions with guests and team members throughout the facility
• Communicates to management in a timely fashion of any guest compliments or complaints
• Maintains and enforces compliance with applicable health, safety, food handling, and hygiene codes and standards
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Demonstrate leadership and management skills
• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Detail-oriented and thorough with strong organizational and time management skills
• Strong and accurate money handling skills
• Ability to work under stress in a fast-paced environment
• Knowledge and ability to operate point-of-sale systems
• Knowledge of wines, alcohol, and mixed drinks as well as gaming operations etiquette

EDUCATION AND EXPERIENCE

• High school diploma or equivalent preferred
• Degree in relevant field preferred
• Two years of progressive experience in high-volume food and beverage operations preferred

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee is required to stand for the duration of the shift.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift up to 50 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, and smoke, depending on the assigned station and customer volume.