What are the responsibilities and job description for the Assistant Manager- Plum Lounge position at Hard Rock Hotel & Casino Bristol?
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description
Turn up the volume on your career at Hard Rock Bristol!
Looking for a role where excitement meets opportunity? Hard Rock Bristol delivers a high‑energy casino and hospitality environment, weekly pay, career advancement with a world‑recognized brand, a collaborative leadership team,and competitive pay and benefits to match your talent!
Assistant Manager – Food & Beverage
The Assistant Manager – Food & Beverage supports the daily operation of front‑of‑the‑house Food & Beverage outlets within a fast‑paced casino environment. This role assists with team leadership, guest service excellence, operational efficiency, and regulatory compliance while supporting departmental goals and profitability. This is a full time position (40 hrs weekly).
Essential Functions
Essential duties may be performed with or without reasonable accommodation in accordance with applicable laws.
Education and experience may be substituted on a year‑for‑year basis:
Job Description
Turn up the volume on your career at Hard Rock Bristol!
Looking for a role where excitement meets opportunity? Hard Rock Bristol delivers a high‑energy casino and hospitality environment, weekly pay, career advancement with a world‑recognized brand, a collaborative leadership team,and competitive pay and benefits to match your talent!
Assistant Manager – Food & Beverage
The Assistant Manager – Food & Beverage supports the daily operation of front‑of‑the‑house Food & Beverage outlets within a fast‑paced casino environment. This role assists with team leadership, guest service excellence, operational efficiency, and regulatory compliance while supporting departmental goals and profitability. This is a full time position (40 hrs weekly).
Essential Functions
Essential duties may be performed with or without reasonable accommodation in accordance with applicable laws.
- Support daily front‑of‑the‑house operations to ensure service quality, efficiency, and profitability
- Promote a guest‑focused environment that encourages repeat visitation
- Hire, train, schedule, coach, and supervise team members
- Assist with labor management, scheduling, inventory, and budgeting
- Monitor guest satisfaction and operational performance; implement improvements as needed
- Partner with leadership on food cost controls, forecasting, and promotions
- Ensure compliance with all federal, state, local, and gaming regulations
- Resolve and document guest concerns and service recovery actions
- Support special events and assist across all Food & Beverage outlets as needed
- Perform other duties as assigned
Education and experience may be substituted on a year‑for‑year basis:
- High school diploma or equivalent with six (6) years of restaurant experience, including two (2) years in a supervisory role; or
- Bachelor’s degree in a related field with three (3) years of restaurant experience, including one (1) year in a supervisory role
- Must be at least 21 years of age
- Ability to obtain and maintain required gaming licenses and certifications
- Successful completion of background check and drug screening
- Experience opening new properties or outlets preferred
- Indoor casino, restaurant, and bar environments
- Exposure to noise, crowds, lighting changes, and guest activity
- Some areas may permit smoking where allowed by law
- Schedule may include nights, weekends, holidays, and special events