What are the responsibilities and job description for the Surveillance Officer position at Hard Rock Hotel & Casino Biloxi?
Responsibilities:
- Monitors activities of guests and team members on the property via the closed-circuit television system for criminal activity and/or violations of State regulations, Hard Rock's Internal Controls and departmental Standard Operating Procedures.
- Generates detailed incident reports of any violations of the Gaming Control Act, Internal controls or Company SOP’s, suspicious activity, criminal activity, medical emergencies or areas of concern observed during observation. Reports incidents accordingly at the time of observation or as required.
- Works closely with all internal departments as well as outside agencies.
- Demonstrates proficiency in all aspects of the surveillance and casino operation before assuming this position
- Maintains an exceptional attendance record.
- Reports any concerns of the department or shift to the Shift mgr.
- Participates in regular training provided by the Shift Mgr and or Lead Operators. Completes proficiency tests as needed.
- Upholds the Mission Statement – We create authentic experiences that rock.
- Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.
- Lives by the Hard Rock Values!
- Promotes outstanding guest relations.
- Supports and maintains Hard Rock's amplified service at all times.
Competencies:
- Must possess excellent communication, organizational skills.
- Hard Rockers must have the ability to interpret a variety of instructions.
- Must have an outgoing personality and enjoy dealing with people.
- Must have the ability to work a flexible schedule, including weekends and holidays.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to define problems, collects data, establish facts, and draw valid conclusions.
- Ability to define problems, collects data, establish facts, and draw valid conclusions.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Experience
Preferred- Casino systems and MS applications including Word and Excel.
- One to three months related experience and/or training; or equivalent combination of education and experience.
Education
Preferred- High School or better
Licenses & Certifications
Required- MS Gaming License
Equal Opportunity Employer
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