What are the responsibilities and job description for the Pool Attendant position at Hard Rock Hotel & Casino Biloxi?
Responsibilities:
- Enhances the guest experience by providing exceptional service.
- Ensures that incoming phone calls are answered according to standard. Disseminates pertinent information to guests.
- Receive Towels from loading Dock. Pick up all dirty towels left by guest. Stock towels at Platinum tower.
- Greets and interacts with guests. Issues pool towels. Ensures that an ample number of pool towels are available at all times.
- Set up and break down of Cabanas. Clean Cabanas; mop, trash, refrigerator.
- Straighten the out of place LOUNGE Chairs and set the backs down.
- Records the number of pool guests visiting per hour, recording data.
- Escorts guests to lounge chairs pointing out various points of interest (i.e. restrooms, showers, cabanas, restaurants, etc.).
- Enforces pool policies, rules and regulations on a consistent basis. Restricts pool to registered guests.
- Performs various maintenance duties as directed to maintain a clean and safe facility.
- Notifies Management to inclement weather or extenuating circumstances. Notifies management of any Biohazards and or Security issues.
- Skim Pool & Monitors deck cleanliness throughout shift; pick-up trash/debris as necessary
- Receives cash bank from cage. Follows cash handling procedures.
- Promotes safety awareness to minimize injuries.
- Resolves guest issues.
- Adheres to department and property policies and procedures.
- Performs any other necessary duties instructed by manager.
Competencies:
- High energy level.
- Excellent non-verbal communication skills – good posture, able to establish eye contact, and positive body language.
- Must project a professional and positive image.
- Ability to handle and carry out instructions.
- Must be able to maintain composure under stress in a fast-paced work environment.
- Ability to work a flexible schedule.
- Excellent interpersonal skills.
- Must be able to communicate clearly and effectively with all Hard Rockers and guests.
- Ability to understand and promulgate written memos, instructions, regulations.
- Basic reading skills.
- Must be able to stand for long periods of time.
- Ability to work with exposure to outside weather conditions including heat, humidity, sun, wind and rain.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Education
Preferred- High School or better
Equal Opportunity Employer
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