Rooms Controller - Hotel Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Front Desk Manager/Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.

Essential Job Functions

• The essential job functions include checking out any vacant and clean (due out) rooms and updating the statuses of rooms in the rack.
• Communicating and working with management via email or side-by-side interactions.
• Communicating via phone or email with Housekeeping, VIP, Accounting, and In-Room Dining.
• Running various reports as assigned, including, but not limited to, verifying correct room rates, and emailing them to various departments.
• I am responsible for answering and responding to incoming phone calls and Zingle texts related to guest requests.
• Responding to guests checking out via video check-out or on-demand video purchases via Sonifi.
• Upon departure, I provide bell assistance to each guest and run relevant reports to confirm the accuracy of room rates.
• Perform other duties as assigned, including, but not limited to, assisting with check-ins based on business demands and/or hotel occupancy.
• Adhere to all protocols and guidelines as they relate to the property, including wiping down all high-touch surfaces and cleaning room keys for re-use.