Manager, Front Office

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Senior Front Office Manager, plans and directs the Front Desk and Guest Services, including Bell Services, Recreations, and Self Park operations, to ensure a positive guest experience.

This includes but is not limited to personnel, budget performance, and financial controls.

Essential Job Functions

• Oversees daily work assignments and operations of the front desk, bell services, Recreation and Self Park.
• Daily hotel operations include checking daily events, bulletin boards and up to date on changes, new procedures, and events.
• Investigates and resolves guest situations such as reservation errors or lost personal belongings.
• Responsible for quality, consistency, and presentation of all services and products offered to guests and employees.
• Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
• Promotes positive guest/employee relations and retention.
• Perform other duties as assigned.
• Other duties as assigned.
• Pay range: $62,000-$96,400